Server Version#: 4.30.2
Player Version#: N/A
Tuner Make/Model: HDHomeRun CONNECT
My DVR series recording have stopped working, for all but 2 shows. I look at the DVR schedule and it says no new episodes are upcoming. When I go to the guide I can see them clearly. I tried scheduling a single episode and it worked fine, just the series recordings aren’t working. I have tried refreshing the tuner and the Plex guide with no change. Any one see this?
I’ve had the same problem. Last series recording was on 6/10/2020. No shows from that series recorded since then, in spite of my best efforts to make sure the computer was logged in, and even trying PMS as a Service. Now I seem to have an additional error, reference
The device does not tune the required channel
I noticed this after I noticed that the DVR series recording stopped. Looks like two separate, unrelated problems, with probably the same effect.
This is with PMS for Windows 10, literally just installed the latest version Version 1.19.5.3112 minutes ago, so let’s see if this fixes it.
Interesting. As it is summer I don’t have many new recordings, but I specifically set one up for yesterday and was surprised when it wasn’t available today.
I am using the official Plex Docker container. It had an update that I did today, but no change in this behavior. Tried setting up a new series recording and it didn’t do anything. Not sure where to even start looking in the logs for something this specific. Everything else is great, and the DVR has been great up to now.
Would need logs with debug enabled captured during the period of expected recording (near the beginning) and again 10 minutes after expected end of recording - and when uploading logs zip - an indication as to what was supposed to record and when and on what channel number and name
See
Oops, I left Firefox open to PMS. That might affect the non-recording as it appears to be recording at the moment. Here’s the logfile.
Plex Media Server Logs_2020-07-22_22-03-03.zip (1.5 MB)
Series recording every Wednesday 10:00pm SHIELD on channel 7.1 ABC.
I’ll close Firefox and check in the morning.
Do not allow your PC to sleep and allow scheduled tasks to run - see server settings for Scheduled Tasks
Go to Windows Power Management settings and disabling hibernation / sleep for the PC / Network / Disks - just allow the monitor to sleep
Plex is configured for scheduled maintenance daily 2am-5am.
Why would I disable hibernation so the PC runs 24/7 for a once a week recording? I expect that Plex DVR works like any other commercial DVR, and can wake itself up for a scheduled recording. I thought Plex used to work that way when I first started using it, but maybe I’m remembering wrong.
I do have the wake on magic packet enabled, works quite well. If I open the Plex app on my iPhone then the HTPC “server” wakes up like expected.
And yes, it does look like the recording was successful last night as I see the show in my library.
Plex Media Server Logs_2020-07-23_06-33-06.zip (2.5 MB)
According to the logs the PC is asleep during these periods. You can change scheduled tasks period to be in the day time
It does not and never did
I too seem to have this problem. 
Little yellow round exclamation point appears on the item in the DVR Schedule. But the channel guide is fine. And if I go into the guide and select that channel it plays fine.
Plex Media Server Logs_2020-07-22_18-58-22.zip (1.3 MB)
I refreshed the channel guide, re-scanned the channels, and rebooted. None of that helped.
Not sure if it’s coincidence or not, but I noticed it when I started using Plex Media Server as a Service. That’s a whole separate discussion why… Duplicate / multiple servers keep appearing
I haven’t tried to rollback to an older version like @warham30 mentioned.
Thanks for the logs. I would like some pointers to what the issue.
what date ? and what channel? and what program?
It’s a series recording for SHIELD, every Wednesday night at 10:00pm, channel 7.1 ABC.
But now, after making this post, letting the computer go to sleep, waking it back up and re-opening PMS the exclamation point is gone. I did take the screenshot after updating to the latest version 1.19.5.3112.
Here’s another log in case that helps determine why the exclamation point appears to have gone away on it’s own.Plex Media Server Logs_2020-07-22_21-08-14.zip (1.3 MB)
You cannot do any scheduled recordings and automatic EPG updates overnight if you are allowing your PC to sleep all the time
Look at the time gaps - when the PC went to sleep
Jul 16, 2020 21:18:47.350 [7652] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Jul 17, 2020 13:40:32.112 [5604] DEBUG - NetworkService: Network change for browser (polled=0), closing 1 browse sockets.
Jul 17, 2020 21:41:42.254 [12928] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Jul 18, 2020 17:11:00.101 [5604] DEBUG - NetworkService: Network change for browser (polled=0), closing 1 browse sockets.
Jul 18, 2020 21:03:29.256 [12784] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Jul 19, 2020 18:12:28.116 [5604] DEBUG - NetworkService: Network change for browser (polled=0), closing 1 browse sockets.
Jul 19, 2020 21:33:29.775 [12696] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Jul 20, 2020 18:54:09.163 [13856] DEBUG - EPG[cloud]: Next thing to start/end is at 2020-07-20 23:00:00 GMT (in 352 seconds)
Jul 20, 2020 21:16:40.334 [10264] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Jul 21, 2020 19:18:41.912 [1356] DEBUG - HTTP requesting GET https://plex.tv/api/v2/shared_sources/owned?machineIdentifier=72dad53391029d2e394555825d1e90caab89e61f
Jul 21, 2020 20:52:37.662 [12972] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Jul 22, 2020 17:49:14.644 [7948] DEBUG - HTTP requesting GET https://plex.tv/api/v2/shared_sources/owned?machineIdentifier=72dad53391029d2e394555825d1e90caab89e61f
A server needs to be up all the time
Without this, your EPG will be way out of date and periodic checks on schedule of recordings may not run
The only day you allowed the PC to be alive during scheduled tasks window was on the 16th of July
In the absence of scheduled tasks running to do the EPG refresh, a refresh would be done on relaunch of Plex Media Server if no refresh was done in last 24 hours.
The last relaunch of Plex Media Server before 22nd July was on the 16th July - so the EPG data was way out of date when it came to need to record your daily episodes and those episodes were probably not in the EPG
Please disable sleep options for the PC including network card
I don’t know what is EPG data. Plex is configured to run scheduled tasks daily from 2am to 5am. This appears to work because the guide always seems to be up to date.
How can you tell if the gaps are because the computer was asleep, or if because PMS wasn’t running? Microsoft has a nasty habit of forcing Windows updates, and a reboot. If I don’t realize that happened, and log in to the Admin account on the machine, PMS won’t even run. That’s why I recently started using PMS as a Service. I got tired of my wife complaining that Plex doesn’t work and then I’d have to login to the Admin account to get it working again.
Magic packet wake on network is enabled, and works quite well. If I open the Plex app on my iPhone it wakes up the HTPC server.
I expect that Plex DVR works like any “normal” commercial DVR, such as from AT&T or Dish Network where device will sleep, and then wake up for a scheduled recording.
A server doesn’t need to run all the time. It only needs to run on demand, when there is activity. This is also how my Synology NAS works. If I access it, then it wakes up. If I don’t need it, then it happily sleeps, saving electricity. I expect that Plex would function the same way.
why are you double posting the same issue in multiple forum threads
I am going to move your posts from here to the other forum thread DVR series recordings stopped working
Please do not double post. I have merged the two sets of posts but they are no longer in chronological order.
My last suggestion to you was here DVR series recordings stopped working
well you can tell me by studying the contents of the Windows System and Application event logs
There is no indication of any Plex Media Server exit or restart during the gap periods.
Plex Media Server Logs_2020-07-23_14-05-59.zip (6.0 MB)
Logs Attached.
Server Version is 1.19.5.3112. Server is the Official Plex Docker on Ubuntu 18.04.
Logs are from about 30 minutes after a show was scheduled to be recorded.
I also see shows that don’t list upcoming episodes, but if I search for them the guide does list shows upcoming. These same recordings have been in place for over a year.
You need to give me more clues
Which show / which channel / what time ?
I can only see this for the 23rd July
Jul 23, 2020 14:05:11.330 [0x7fa864ff9700] DEBUG - Grabber: Scheduling 'Wild Kratts - E26 - Mini Madagascar' for timed grab at 2020-07-23 17:59:00 (in 14029 seconds)
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