DVR Shows scheduled in Guide for recording not in DVR Schedule and not being recorded

Live TV & DVR
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Server Version#: 1.18.6.2368
Player Version#: 4.20.2

I have DVR Shows that are scheduled and show up in the guide as scheduled for being recorded. However, they do not show up in the DVR Schedule and they are not being recorded. What is odd is that some of the episodes show up in the schedule and are recorded just not all. Even though the missing ones have the ‘New’ indicator in the guide and I have specified all episodes to be recorded.

I have verified that the channel plays just fine before the scheduled recording. This has worked in the past. I believe the problem started after changing the channel guide info from the default that Plex pulls to a zap2it xml file.

I have two HDHomeRun devices connected to my network and have successfully added them.

I am attaching screenshots of the Guide and DVR schedule window showing how on the day that a video shows as being scheduled in the guide it does not show up under the DVR Schedule. I’m also including screenshots of the DVR configuration for the specific show. They are in the 7-zip file attached. I took them yesterday anticipating the issue.

I could use some help identifying the root cause if it is on my side (i.e. with the zap2it xml), and if logs are needed I would just need help getting pointed to the right log name to upload. I’ve grabbed the logs for today.

Plex-DVR-issue.7z (1.5 MB)

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Would need to see logs to determine why the other episodes are not being scheduled. Settings / Troubleshooting / Download Logs. Upload the zip file created.

1 Like
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Hi John, Thanks for the reply. Thought you would want specific logs. Attached are all the logs.

Plex Media Server Logs_2020-02-11_23-09-38.zip (4.9 MB)

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Looks like you have an episode already in the library that matches the episode on 2/12:

Feb 11, 2020 23:07:09.462 [0x7fb846ffd700] DEBUG - Subscription: Episode 'Episode 89' airs on channel 2.1 at 2020-02-12 14:00:00

Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: We found a match in the library for 'Let's Make a Deal - E89 - Episode 89'

The episodes for the next 7 days appear to be getting scheduled:

333076 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E90 - Episode 90', grabbing.
333077 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E91 - Episode 91', grabbing.
333078 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E92 - Episode 92', grabbing.
333079 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E93 - Episode 93', grabbing.
333080 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E94 - Episode 94', grabbing.
333081 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E95 - Episode 95', grabbing.
333082 Feb 11, 2020 23:07:09.477 [0x7fb846ffd700] DEBUG - Subscription: No match in the library for 'Let's Make a Deal - E96 - Episode 96', grabbing.
1 Like
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Interesting that it already existed. Must have been a botched previous recording? According to IMDB Episode 89 didn’t air until 2/12/2020. So perhaps there was a mis-naming issue with a previous recording from using the plex provided DVR Guide? Or an issue with the date/time data from an earlier zap2xml file?

Either way, I think that answers my question. If I get any more data on other recordings behind the problem I’ll report back.

Thank you for your time spent on helping me locate the issue.

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