EAE timeout! EAE not running, or wrong folder?

Plex Media Server Desktops & Laptops
1

Server Version#:Ubuntu 19.10
Player Version#: 1.18.5.2309

I’m having a problem with my Plex. Several times a day, the EAC transcoder crashes and fills my logs like this :

[Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-0.wav'
#259Feb 03, 2020 11:12:26.014 [0x7f09137fe700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#260Feb 03, 2020 11:12:26.015 [0x7f08daffd700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
#261Feb  03, 2020 11:12:26.018 [0x7f0958ff9700] DEBUG - Transcoder: session  epbt2mxlv06h7o096735y4d7 indicated fallback to software decoding
#262Feb  03, 2020 11:12:29.000 [0x7f09497fa700] ERROR - [Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-1.wav'
#263Feb 03, 2020 11:12:29.000 [0x7f08f17fa700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#264Feb 03, 2020 11:12:29.000 [0x7f09137fe700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
#265Feb  03, 2020 11:12:32.000 [0x7f09127fc700] ERROR - [Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-2.wav'
#266Feb 03, 2020 11:12:32.017 [0x7f0958ff9700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#267Feb 03, 2020 11:12:32.018 [0x7f09497fa700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
#268Feb  03, 2020 11:12:35.000 [0x7f08daffd700] ERROR - [Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-3.wav'
#269Feb 03, 2020 11:12:35.000 [0x7f09137fe700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#270Feb 03, 2020 11:12:35.001 [0x7f0958ff9700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
#271Feb  03, 2020 11:12:38.000 [0x7f08f17fa700] ERROR - [Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-4.wav'
#272Feb 03, 2020 11:12:38.000 [0x7f08daffd700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#273Feb 03, 2020 11:12:38.000 [0x7f09137fe700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
#274Feb  03, 2020 11:12:41.000 [0x7f09127fc700] ERROR - [Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-5.wav'
#275Feb 03, 2020 11:12:41.000 [0x7f09497fa700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#276Feb 03, 2020 11:12:41.000 [0x7f08daffd700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
#277Feb  03, 2020 11:12:44.000 [0x7f09137fe700] ERROR - [Transcoder] [eac3_eae @  0x2789d40] EAE timeout! EAE not running, or wrong folder? Could not  read  '/tmp/pms-13e6b794-1fde-4f2b-aed6-f8517d462afe/EasyAudioEncoder/Convert  to WAV (to 8ch or less)/epbt2mxlv06h7o096735y4d7_3001-0-6.wav'
#278Feb 03, 2020 11:12:44.000 [0x7f0958ff9700] ERROR - [Transcoder] [eac3_eae @ 0x2789d40] error reading output
#279Feb 03, 2020 11:12:44.000 [0x7f09127fc700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error

Plex version 1.18.5.2309

It’s running on a Hetzner box, Ubuntu 19.10.

Plex is not using docker.

Any ideas?

If I reboot the server it works for a few hours then dies again.

I’ve done the watchid 1000 fix and it’s made no difference.

Also tried deleting codecs folder.

2

That error occurs when the temp file system is on a network location.
It is a configuration issue with how they setup the machine for you.

As confirmation, create /var/lib/plexmediaserver/tmp, owned by plex:plex and point your transcoder temp there. This guarantees everything is on the same file system. If, however, they’ve placed /var/lib/plexmediaserver on a network storage from the host itself, it will still fail. At that time, you’ll need contact them for assistance.

3

Temp file system isn’t on a network location. The only network locations accessible from my dedi is google drive, and nothing is pointed there other than media. It was set up by myself from an empty tin box.
Server has been working fine for about 2 years, just recently it’s started doing this.

I’ll give it a try anyway.

4

May I request:

  1. Restart Plex
  2. Wait 60 seconds
  3. Attempt to play a file which causes the problem.
  4. wait another 30 seconds
  5. Download the logs and attach the ZIP file.

I just had a case where the inotify table was full. EAE will fail if the table fills.

5

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