EPG about 95% empty

General Discussions
1

My EPG guide is about 95% empty. Refreshed guide and the process takes about 2 seconds!! Installed latest update on Synology NAS and no different. Am I missing something?

2

What’s your DVR?
What version. of Plex server are you running?

3

Hi.

Version 4.10.1 running on Synology NAS. The DVR is a Homerun Quad.

I have just removed and reinstalled the Homerun and the system is now downloading the guide. Will give update when it’s completed. Bit of a pain though.

4

EPG has now updated. A PITA though. Thanks for responding.

5

have you recently updated the server version?

6

I have updated the server version but only AFTER I had the EPG issue. I was hoping it may fix the problem but it didn’t. I had to remove the tuner and reinstall it to fix the problem.

7

Are you sure this wasn’t a rescan issue? Many stations are changing their
broadcast frequencies. I had to rescan my stations last week
in order for the EPG to find the new stations.

8

Hi

As mentioned a rescan took about 2 seconds and made no difference. Only removing and reinstalling the Homrun cured the issue

Regards

Steve Taylor

9

Just to make sure, you’re not mixing the terms Guide Refresh and Channel Re-Scan?

A Refresh guide does nothing if your channels have all changed frequencies, you need to tell plex to re-scan (which it does during removing and re-adding the tuner(s)) You can also re-scan the channels by:

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10

Thanks for the heads up. If it happens again I will do a channel rescan.