Deleted by user
hi @sa2000
i make a new test tonight, in the EPG section, same message"The Guide is empty"
in setting, in Live TV & DVR section, I click on Refresh Guide (at 21H45 Paris time)
the display change, ārefreshing on data (0%) - initializingā, after Two or three second , i see quickly 1% and display become again āRefresh Guideā.
after Ten minutes, i click again on Guide, and the message is the same. The āGuide Is emptyā
the Enhanced Program Guide is enable.
i disable for test this option, i make again refresh guide at 21H52 (paris time), same thingā¦
the plex server log, is in attchment,
if you need more information, say me what,
regards,
HI when trying to add dvr to plex it gets to the epg screen then does not move from 0% am I doing something wrong
Iāve had exactly same issue. since a couple of Plex updates ago. And with that EPG error you canāt with anything through DVR. With newest version 1.113.2.5102 and deleting DVR then setting it up again everything works!
Me too I am stuck at 0% when trying to download EPG.
I am in italy and I have tried with multiple CAP (Postal Codes) but it is always stuck at 0%.
I am using an NVIDIA Shield
@killpilot said:
hi @sa2000i make a new test tonight, in the EPG section, same message"The Guide is empty"
in setting, in Live TV & DVR section, I click on Refresh Guide (at 21H45 Paris time)
the display change, ārefreshing on data (0%) - initializingā, after Two or three second , i see quickly 1% and display become again āRefresh Guideā.
after Ten minutes, i click again on Guide, and the message is the same. The āGuide Is emptyā
the Enhanced Program Guide is enable.
i disable for test this option, i make again refresh guide at 21H52 (paris time), same thingā¦
the plex server log, is in attchment,
if you need more information, say me what,
regards,
Thank you for the logs
There was a problem with the responses
Could you find the following files and zip them and send to me by Private Message
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-592dab9d-53c1-44fa-8d12-8c48792d8908.json
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-d2dbcf32-a53a-41cf-a0ef-904ebc037935.json
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-3fbfed1f-bc20-48f4-9059-fc3c260e2b6d.json
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-e221164d-681d-4eba-8660-7084d2ee3e74.json
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-beda0748-d23e-4dde-9c57-2557207b2b09.json
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-f121272a-4f19-4814-bc8e-c26f2abe9515.json
E:\plex media server\Plex Media Server\Diagnostics\EPG-onconnect-63da3db0-b024-4f62-a186-4c5f360edd68.json
Has the problem resolved itself or still happening?
See how many files you have in this folder and how recent
E:\plex media server\Plex Media Server\Diagnostics
You could zip the folder and send me the zip
@ādavebattersby@zoho.comā said:
HI when trying to add dvr to plex it gets to the epg screen then does not move from 0% am I doing something wrong
@ssieppi said:
Iāve had exactly same issue. since a couple of Plex updates ago. And with that EPG error you canāt with anything through DVR. With newest version 1.113.2.5102 and deleting DVR then setting it up again everything works!
@rafuz said:
Me too I am stuck at 0% when trying to download EPG.
I am in italy and I have tried with multiple CAP (Postal Codes) but it is always stuck at 0%.
I am using an NVIDIA Shield
Please see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
and restart the server
if you get the refresh get stuck, collect the logs and attach the zip in a post here
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/
I began a new thread concerning reconfiguration of the tuners/guide related to the frequency re-pack we had happen in the DFW market today. A couple stations changed frequencies.
The only way to get PLEX to see the channels again was to delete the DVR and re-add the 4 two tuner devices associated with my 2 Hauppauge quad tuners. Now each channel shows up 7 times in the ROKU guide. Youāll see the logs in the linked thread. Really sad to have spent all this time to accommodate a frequency change. I asked back on April 17th in preparation for this and received no response. This will soon be a recurring thing across the US as the frequency re-pack accelerates. How about ignoring podcasts and focus on the paying customers???
@Smokindog said:
I began a new thread concerning reconfiguration of the tuners/guide related to the frequency re-pack we had happen in the DFW market today. A couple stations changed frequencies.The only way to get PLEX to see the channels again was to delete the DVR and re-add the 4 two tuner devices associated with my 2 Hauppauge quad tuners. Now each channel shows up 7 times in the ROKU guide. Youāll see the logs in the linked thread. Really sad to have spent all this time to accommodate a frequency change. I asked back on April 17th in preparation for this and received no response. This will soon be a recurring thing across the US as the frequency re-pack accelerates. How about ignoring podcasts and focus on the paying customers???
https://forums.plex.tv/discussion/321889/what-is-the-process-to-rescan-during-re-pack#latest
Looking at your logs
The only way to handle frequency changes is to rescan channels and this is only available in setup. There should be no impact and all existing schedules would get re-instated.
We can continue this dialogue in the other thread. I will give you an initial response there
@sa2000 said:
The only way to handle frequency changes is to rescan channels and this is only available in setup. There should be no impact and all existing schedules would get re-instated.
We can continue this dialogue in the other thread. I will give you an initial response there
Actually the rescan did NOT work. Had to delete the DVR and start from scratch. I will move to the other thread.
Just found my guide empty, even though it recorded successfully last night, and scheduled recordings were present out till next week. 1.13.2.5102.
Have manually refreshed the guide and its come back now. Wondering why this happened, if its something I have to worry about. Logs attached.
@battlestar666 said:
Just found my guide empty, even though it recorded successfully last night, and scheduled recordings were present out till next week. 1.13.2.5102.
Have manually refreshed the guide and its come back now. Wondering why this happened, if its something I have to worry about. Logs attached.
Thanks for the logs. I need to know times - at what time was the Guide empty?
I can see a manual refresh at May 31, 2018 20:17:12
I see that the server was relaunched before that at 20:15 and that internet connectivity for the server was down for first 2 minutes
I need to establish if loss of internet connection is a factor
Logs show that internet connectivity and DNS fails for first 2 minutes when server is relaunched. Also DNS fails some times when server is running
May 29 Logs from 19:55 - Internet connectivity from server down until 20:13
May 31 00:00 Internet connectivity lost. Server shutdown 00:45. Relaunched at 00:46 but internet and DNS did not work till 00:47
May 31 01:16 server relaunched, Internet connectivity till 01:18
May 31 20:15 server relaunched, Internet connectivity again down at time of launch. Regained internet connectivity and DNS lookups at 20:17
I can see these EPG refreshes
May 31 at 19:42 a refresh started
Reached 87% at 20:14
Refresh cancelled at 20:14
May 31 at 20:14 new refresh started
Reached 12% then server restarted at 20:15
Manual refresh of EPG at 20:17
So when was the EPG empty?
And could you look into why the network interface is failing for internet connectivity and DNS
Any power saving options?
@sa2000 i sent a private message with the zip file in attachment
I am having the same or similar issue.
@killpilot said:
@sa2000 i sent a private message with the zip file in attachment
Thank you. Could you send me by PM the zip code you entered when you set up the DVR
@sa2000 said:
@killpilot said:
@sa2000 i sent a private message with the zip file in attachmentThank you. Could you send me by PM the zip code you entered when you set up the DVR
@killpilot and also what guide you selected during setup after entering the zip code
@TJB said:
I am having the same or similar issue.https://forums.plex.tv/discussion/321643/dvr-optimizing-database-for-over-a-day#latest
Replied here https://forums.plex.tv/discussion/comment/1681371/#Comment_1681371
Does not appear to be similar
@sa2000 said:
@sa2000 said:
@killpilot said:
@sa2000 i sent a private message with the zip file in attachmentThank you. Could you send me by PM the zip code you entered when you set up the DVR
@killpilot and also what guide you selected during setup after entering the zip code
i selected this guide : SFR - Paris (SFR TV by Numericable) - Digital
and a arrange some channel manuelly.
This problem is back for me. Is it just a Ontario/Canada thing again?
Update: Seems to be working again after a few days of no guide updates.
@killpilot said:
@sa2000 said:
@sa2000 said:
@killpilot said:
@sa2000 i sent a private message with the zip file in attachmentThank you. Could you send me by PM the zip code you entered when you set up the DVR
@killpilot and also what guide you selected during setup after entering the zip code
i selected this guide : SFR - Paris (SFR TV by Numericable) - Digital
and a arrange some channel manuelly.
Thank you for the information. The error you were getting in the EPG refresh responses from Gracenote was
{"errorCode":1005,"errorMessage":"invalid_lineup_id"}
I have not been able to reproduce the issue using the setup details provided and post code. Must have been some anomaly when the DVR was first setup.
I understand that the problem has been resolved after deleting the DVR and going through setup again
