Error Acquiring Certificate after Password Reset

Plex Media Server
82

@fx254

I see a new container 2 minutes ago.
Did you create a new one?

83

@mjt_null_net

Your certificate was stuck “Generating”
I reset it.
It is now “Generated” and ready.

Restart your server

1 Like
84

Yes. I try to delete the server on app.plex.tv following the procedure What if Your Plex Account Requires a Password Reset? | Plex Support

I claimed again the pms and now i have access both Web an IOS Apps !

I claimed first the server during the www.plex.tv incident. Maybe that caused the “wrong” registration to my plex account ?

Thanks for the help

85
  1. Yes
  2. Yes
  3. Yes
  4. Janus (Docker / Ubuntu 20.04.4 LTS)
86

Thank you!

87

Maybe that could help someone. I reclaim my pms once more. I followed What if Your Plex Account Requires a Password Reset? | Plex Support

  1. Connect app.plex.tv and open the authorized devices in settings :
    https://app.plex.tv/desktop/#!/settings/devices/pms

  2. Remove the server
    image

  3. Reclaim the server (Sign In/Claim Your Plex Media Server in What if Your Plex Account Requires a Password Reset? | Plex Support)

I use docker and i get the key here : Claim | Plex then i paste it to my configuration (docker-compose) and recreate the container.

Now everything sounds good !

88

Also getting this error after password reset and logout.
CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>

I reclaimed my server but it showing as unable to connect to Plex securely.

Can you please reset mine as well?

89

not intentionally. have tried a number of times to reclaim it by signing it back in with no luck. I’m signed in, but the server still doesn’t appear. When I do go through the Claim It process I get a 401 despite also going through the Preferences.xml route. No idea why it’s spitting chips trying to show up again.

Note: I can still get to it on my internal network via my iPad - but won’t appear anywhere else.

90

I appear to be in the same boat here.

Aug 24, 2022 17:06:05.865 [3756] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
<errors>
  <error code="1003" message="API rate limit exceeded" status="429"/>
</errors>

Could I get in the queue for a certificate reset? :upside_down_face:
Server: Pegasus

93

@Thalasi

  1. I reset the certificate. It was stuck “Generating”
  2. Stop the server
  3. Wait 2 minutes
  4. Start the server
  5. Due to load on plex.tv, give it a couple extra minutes to start.
94

I can see the server has been removed from the account so no issues there.

Are you on the same subnet as the server
and are you accessing it in a new browser tab with http://lan.ip.of.server:32400/web ?

95

@liampowell

I’ve fixed your certificate.

Restart the server

96

Hello - same issue here, 500 errors and 429s after password reset. ANy chance I can get an assist?

97

@zoomequipd

Please stop the server. I’m resetting your certificate now.

98

@zoomequipd

Please restart the server now. Please give it time to get the certificate. Plex.tv is busy at the moment.

1 Like
99

Back in business! Thanks Chuck!

100

I’m having the same issue as everyone else but having no luck after trying all the suggested fixes.

I am using a QNAP. Using SSH, when I enter the claim code along with the curl command I get the following:

Unauthorized

401 Unauthorized

I have tried obtaining another claim code and claiming it straight away. Have reinstalled Plex Media Server, stopped and restarted Plex Media Server and reset my QNAP several times.

What am I doing wrong?

Thanks in advance

101

I have also tried editing the preferences.xml and removing the suggested items and restarting the server

102

Hi, I am also seeing the error acquiring new cert error in my logs due to api rate limit exceeded

103

Perfect, that fixes it for me. Thank you