Error matching movie - HTTP 404 error hitting meta.plex.tv

Plex Media Server Plex Pass Betas
1

This morning i’m seeing errors with matching movies. I tried to adding Uncut Gems and it couldn’t find anything. I tried Fix Match and changing the agent from Plex to TMDB but for both, it says it couldn’t find anything. In the com.plexapp.agents.imdb.log i see a 404 error trying to retrieve data from https://meta.plex.tv. I checked Plex Status but no issues are reported. I can refresh metadata for a movie that is already in my library but i can’t retrieve metadata for a new movie added to the library or Fix Match for a movie already in my library. Here’s the relevant logs.

2020-03-14 09:24:33,986 (7fc9ccff9700) :  DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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
2020-03-14 09:24:33,987 (7fc9ccff9700) :  DEBUG (runtime:49) - Received packed state data (580 bytes)
2020-03-14 09:24:33,987 (7fc9ccff9700) :  DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_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
2020-03-14 09:24:33,987 (7fc9ccff9700) :  INFO (agentkit:957) - Searching for matches for {'openSubtitlesHash': 'bbd56f9710e27552', 'name': 'Uncut Gems', 'year': '2019', 'filename': '%2Fmnt%2Fnas%2Fmedia%2FMovies%2FUncut%20Gems%20%282019%29%2FUncut%20Gems%20%282019%29%2Emkv', 'plexHash': '18eaa94e4dc330e8d41e46b6d3c4d604d4429072', 'duration': '8148544', 'id': '357223'}
2020-03-14 09:24:33,988 (7fc9ccff9700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/metadata/357223/tree'
2020-03-14 09:24:33,990 (7fc9ccff9700) :  INFO (__init__:138) - checking hash search vector: https://meta.plex.tv/movie/hash/18/18eaa94e4dc330e8d41e46b6d3c4d604d4429072.xml
2020-03-14 09:24:33,991 (7fc9ccff9700) :  DEBUG (networking:143) - Requesting 'https://meta.plex.tv/movie/hash/18/18eaa94e4dc330e8d41e46b6d3c4d604d4429072.xml'
2020-03-14 09:24:34,185 (7fc9ccff9700) :  ERROR (networking:196) - Error opening URL 'https://meta.plex.tv/movie/hash/18/18eaa94e4dc330e8d41e46b6d3c4d604d4429072.xml'
2020-03-14 09:24:34,185 (7fc9ccff9700) :  INFO (__init__:165) - freebase/proxy hash lookup failed: HTTP Error 404: Not Found
2020-03-14 09:24:34,185 (7fc9ccff9700) :  INFO (__init__:169) - Scoring {}
2020-03-14 09:24:34,185 (7fc9ccff9700) :  INFO (__init__:438) - ---- HASH RESULTS MAP ----
2020-03-14 09:24:34,186 (7fc9ccff9700) :  INFO (__init__:439) - {}
2020-03-14 09:24:34,186 (7fc9ccff9700) :  INFO (__init__:138) - checking title/year search vector: https://meta.plex.tv/movie/guid/c5/c543f773e465f8adfc31337c6185a4e6366ef126.xml
2020-03-14 09:24:34,188 (7fc9ccff9700) :  DEBUG (networking:143) - Requesting 'https://meta.plex.tv/movie/guid/c5/c543f773e465f8adfc31337c6185a4e6366ef126.xml'
2020-03-14 09:24:34,310 (7fc9ccff9700) :  INFO (__init__:169) - Scoring {'tt5727208': [5, u'Uncut Gems 2019', None, 100, 8461, 0]}
2020-03-14 09:24:34,310 (7fc9ccff9700) :  INFO (__init__:198) - Exception applying year penalty/bonus
2020-03-14 09:24:34,310 (7fc9ccff9700) :  INFO (__init__:464) - ---- TITLE_YEAR RESULTS MAP ----
2020-03-14 09:24:34,310 (7fc9ccff9700) :  INFO (__init__:465) - {'tt5727208': [5, u'Uncut Gems 2019', None, 100, 8461, 95]}
2020-03-14 09:24:34,311 (7fc9ccff9700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt5727208%3Fappend_to_response%3Dreleases%2Ccredits%26language%3Den'
2020-03-14 09:24:35,824 (7fc9ccff9700) :  ERROR (networking:196) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt5727208%3Fappend_to_response%3Dreleases%2Ccredits%26language%3Den'
2020-03-14 09:24:35,825 (7fc9ccff9700) :  INFO (__init__:1450) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt5727208%3Fappend_to_response%3Dreleases%2Ccredits%26language%3Den
2020-03-14 09:24:35,830 (7fc9ccff9700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt5727208%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2020-03-14 09:24:35,838 (7fc9ccff9700) :  ERROR (networking:196) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt5727208%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2020-03-14 09:24:35,839 (7fc9ccff9700) :  INFO (__init__:1450) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt5727208%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D
2020-03-14 09:24:35,839 (7fc9ccff9700) :  INFO (__init__:487) - ---- TMDb RESULTS MAP ----
2020-03-14 09:24:35,843 (7fc9ccff9700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fsearch%2Fmovie%3Fquery%3DUncut%2BGems%26year%3D2019%26language%3Den%26include_adult%3Dfalse'
2020-03-14 09:24:35,852 (7fc9ccff9700) :  ERROR (networking:196) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fsearch%2Fmovie%3Fquery%3DUncut%2BGems%26year%3D2019%26language%3Den%26include_adult%3Dfalse'
2020-03-14 09:24:35,853 (7fc9ccff9700) :  INFO (__init__:1450) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fsearch%2Fmovie%3Fquery%3DUncut%2BGems%26year%3D2019%26language%3Den%26include_adult%3Dfalse
2020-03-14 09:24:35,856 (7fc9ccff9700) :  DEBUG (runtime:88) - Sending packed state data (604 bytes)
2020-03-14 09:24:35,857 (7fc9ccff9700) :  DEBUG (runtime:924) - Response: [200] str, 320 bytes
2

Remove the year. It’s not needed.
It’s causing a penalty because you supplied 3 tokens (Uncut, Gems, 2019) and Uncut Gems is the required element (not ambiguous). This drops the match to 66% and below the threshold.

Screenshot from 2020-03-14 14-14-16
Screenshot from 2020-03-14 14-14-16856×584 149 KB

3

It didn’t make any difference. I still received teh 404 error in the logs. However, trying this a few hours later, it’s now working (even with the year) and the 404 error is gone from the logs. Must have been a short downtime for the metadata server.