Server Version#: 1.42.2.10156-f737b826c
Player Version#: 1.110.0
I can’t get https://www.imdb.com/title/tt28283547/ to match in in Plex, even following the tips listed in https://support.plex.tv/articles/201018497-fix-match-match/ including searching for imdb-tt28283547
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Nobody can help you unless you show the specifics.
The movie does not yet exist on plex and its metadata back-end which is why its not matching. I checked by the imdb and tmdb ids to force a match and both don’t pick it up. Furthermore, you can see by looking https://watch.plex.tv and searching for the movie The Rats: A Witcher Tale its not found.
The plex metadata back-end seems to be unusually slow atm, taking significantly longer to pickup newish enteries.
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What specifics exactly do you think are missing?
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Thx! Yeah, I tried the same, hopefully from the Plex team can look into why the back-end is lagging so much.
In the past when I’ve seen this type of behaviour, plex are doing some large scale update/housekeeping or rolling out back-end changes to their metadata mother-ship. My guess is this is what is happening atm.
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Please show us the structure / naming you’re using.
Example:
/movies/
Young\ Frankenstein\ \(1974\)\ \[1080p\]/
Young Frankenstein (1974) [1080p].mkv
.
.
.
We ask this because naming is 99% of why matching doesn’t work.
Just a folder with the movies in it, no subdirectories per movie. The file is called The.Rats.A.Witcher.Tale.2025.1080p.WEB.h264-EDITH.mkv. As a test, I created a subdirectory called “The Rats A Witcher Tale (2025)” with the file in it, no difference.
In both cases the file doesn’t match, when I select Match… from the menu and manually search for the corrected Title (both adding in the ‘:’ and leaving it out) I get loads of wrong matches. When searching for tt28283547 or imdb-tt28283547 I get “No matches found.”, when searching for the themoviedb id I get matches for movies with 0, 000, etc. as a title which obviously are also wrong.
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It is simply too new. There is currently a significant delay between newly created items on TMDB, IMDb, and TVDB and when they are available in Plex.
So what is the expected timeframe for a new item to show up in Plex?
And could the article I referenced in my initial post please be updated accordingly, i.e. a statement about how long to wait before you actually have a chance to match something correctly?
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It’s typically 2-4 weeks for new items to appear in the Plex agent database. It used to be only a few days, a week at most, but they changed something a few months ago so now it is taking significantly longer. Seems like about half the metadata issues in this forum are just people running into that, but it doesn’t seem like it is something Plex considered an issue that needs fixing.
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I have noticed this happening on occasion for at least a year. You cant even feed the exaxt IMDB link into the fix match seach dialogue.
imdb-tt28283547
for The Rats: A Witcher Tale
I suggest that this feature is broken and has been for some time.
Jellyfin has no problem with this.
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Why would it need fixing? It only affects people with personal servers, and we’re clients, not products. They only care about the products they sell to make money for their VC investors (i.e., the eyeballs on ads).
I just did a “refresh metadata” on my test file and Plex is now matching this movie. Give it a try.
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With that approach, why would they maintain any of the personal server utility? It is still a product they sell even if it is not as prominent as the ad-supported media.
It seems counterintuitive that at a time when ad rates have been trending down for years and everything wants to be a subscription, they are de-emphasizing their subscription service in favor of an ad supported model, but I’m not a VC investor.
Works for me as well.
Would still appreciate an answer here from the Plex team!
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Name the last time there was any change that improved the experience only for personal media server users.
Bonus question: Name the last time a change that degraded the experience for personal media server users was rolled back after user complaints.
Edit so as not to derail the thread further:
Lmao the responses to this are extremely telling. Adding new hardware support obviously isn’t the kind of improvement I’m talking about; that’s just keeping pace. And making a rollback example out of an update that explicitly says they’re not rolling back the thing everybody is pissed off about (top menu versus side menu)… sure is a choice. (Making some improvements to the poopy changes to make it slightly less poopy but still poopy and different is not a rollback, neighbor.)
I know I wasn’t the target of your request, but I have an answer. It was about eight days ago. They released a forum preview of an upcoming PMS version that updates the included Intel drivers to support additional GPUs:
This was highly requested (by certain users).
The most recent I can think of is when they reverted a server update which caused database bloat; this was after users reported it.
Could anybody from the Plex team please answer my question, i.e. what is the expected timeframe for a new item to show up in Plex?
