ERROR: Not authorized. You do not have access to this server

Plex Media Server NAS & Devices
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Server Version#: 1.24.5.5173
Player Version#:

I am new to Synology’s NAS OS and Plex, so not sure how to solve this. Any ideas?

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Yes…

  1. Uninstall the package using the KEEP, which is the default, option.
  2. Install the package again.
  • Use the “Plex Claim Token” option
    a. Click “Get Plex Claim token”.
    b. Your browser will open a new window with a token in it.
    c. Click “COPY” to copy that to the browser window
    d. Return to the installer window.
    e. Paste the token into the small box on that page.
  • Continue the installation.

  1. It will take about 15-20 seconds longer than normal to install while the installer and Plex.tv negotiate new credentials for your server based on that token. The installer will then update your server configuration (Preferences.xml) to use them.

  2. PMS will start already having been claimed to your Plex account.

  3. You should no longer have access issues.

NOTE: I looked at your account. As of this post, no server registered. The claim token method will remedy that

3

Thanks @ChuckPa ! This worked.

4

Hi, I have the same problem with the server mounted on a Qnap. I tried uninstalling the app and reinstalling it with no success.
I am using this page (https://www.plex.tv/claim/) but I should understand how to use the token.
Is there any pious soul who can help me?
Thanks

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@uncleatt

Using the claim token on QNAP requires SSH command line work.

  1. Stop Plex
  2. SSH into the QNAP as admin (NOT an adminstrative user)
  3. cd /share/*/.qpkg/Plex*/Lib*/Ple*
  4. edit Preferences.xml (nano or vi – your preference)
  5. Carefully remove the Name="Value" pairs for
  • PlexOnlineUsername
  • PlexOnlineEmail
  • PlexOnlineToken
  • PlexOnlineHome (may or may not exist)

  1. Save the changes

  2. Start Plex

  3. In another browser tab: Claim | Plex

  4. It will show you a token and a COPY button. COPY it to your browser

  5. Return to your SSH session window

  6. Type: curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE'

example:
curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=claim-xxxxxxxx

  1. Now wait 15-20 seconds for PMS and Plex.tv to use the claim token and negotiate new credentials.

  2. It will report all your Feature Flags to the console when complete.

  3. You may now exit the SSH session as the server is reattached to your account.

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A post was merged into an existing topic: Synology - DSM 7 Release - Plex Installation Issues

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