Error Playing/Trans-coding 4K Content

Having issues transcoding 4k content. I have never tried streaming it until just recently and I can never get it to playback on the web app or the Windows 10 app. I am not sure what is causing the issue at all. My system specs are…

And here are my logs…
Plex Media (3.5 MB)

Also here is some detail about the file I am trying to play/transcode…

I would appreciate any help with this issue, thanks in advance!

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