Error with Plex Media Server on DS1515+

Plex Media Server NAS & Devices
1

Hi guys

Alright, so I’ve got the following issue:

It all started, when suddenly my Plex wasn’t responding. So I checked it out and saw, that my NAS ran full of storage. I deleted a few files and have got now 200 GB free again. Even though the service of plex was running, when I went to the IP, it said that my NAS isn’t reachable and that it is offline. What I already tried:

  • I uninstalled the plex package via package manager, renamed the Plex folder to Plex_old and reinstalled the newest version --> No approvements
  • I went to plex.tv and deleted the NAS under Servers, because I thought maybe he’s got a bit of a mess there. Now, even when I reinstall the whole thing and go to the local IP-Address, under which the Plex Media Server runs, I get the interface and everything, but it says nothing about my server, like it’s not there.

My Config:

  • Synology DS1515+ DSM - 6.1.5 - 15254 Update 1
  • Plex Version --> I tried the newest 1.12 and the 1.10, which is available via the package manager without any luck.

I’d be glad for any kind of help and/or suggestions

Thx and greetings

-J

3

Hi trumpy81

Thanks for answering

Did that, without success. plexmediaserver.pid disappears as soon as I stop the service.

Funny thing is, I can access the web interface via IP:32400/web. I can even login with my account. But after that, on the top left corner, I should see my nas, which I dont. I only see my friends server, which he shares with me and “News” in the dropdownlist. It’s like my NAS just can’t register anymore as a Plexmediaserver.

-J

5

Yeah, according to DSM Package Center Plex’s running. I even went to private browsing and refreshed it a few times to be sure.

I’m signed in. I tried to sign out, though. But after that there was just a classic “wheel turning in the middle of the screen and nothing happens”. When I reloaded the page, I had to sign in with my Plex Account.

Now to the strangest part:

When I go to setting (The Hammer and screwdriver Symbol) I dont see a tab Server. I had that once, I know that and I know where it was. But I only have “Web, User, Devices”. Also when I go to devices, I have no Server tab.

Really strange, it’s like my NAS can’t register itself as a server anymore.

7

I already did that, that’s the first thing you told me to do…

9

I believe it’s about time to see some log files.

  1. Stop PMS
  2. Control Panel - Shared Folders - Edit the Plex share
  3. Give your username temporary R/W permission
  4. Open File Station
  5. Navigate Plex/Library/Application Support/Plex Media Server
  6. Right Click Logs
  7. Compress to Logs.zip
  8. Please attach the ZIP file with the next post

Edit: set some logs to see some logs

10

I solved it. Strangest thing. I don’t have the NAS on premise. I usually just dial in via VPN and work like that on it, if I have to. That usually works just fine. Technically that shouldn’t be a problem. And when I connected to the VPN and after that connected to the local IP-Adress of the NAS plus :32400/web it did nothing for me, as described above. But then I was on premise tonight and connected “directly” via local IP, and tada, the initial “Setup” of plex comes immediately. You know, the one where you can find a server and select all your libraries, etc. It even saved all of that.
So to summarise somehow, the full storage triggered an event, that i had to “reinitialize” my Plex Server. But that can’t be done via DDNS or direct VPN, only locally. Sad that it took me so long to realise that, but oh well. Sorry for wasting your time.

But thank you guys anyways. It’s good to know there’s a forum with people willing to help :slight_smile:

Have a great day and greetings

-J