Synology Server Broken

Plex Media Server NAS & Devices
1

Server Version#: 1.16.5.1554-1e5ff713d
Player Version#: Version 3.108.2

Hi all, having a proper nightmare here. I have had Plex running on my DS2413+ for years. Yesterday I updated it and it went completely pear shaped. It no longer registers to the service so no server available. I removed the server, uninstalled it, reinstalled it and again no server.

A server could not be found. Download and install Plex Media Server, and it will appear here.

So I uninstalled again, deleted the PLEX folder from the synology. Tried older versions, current versions, rebooted the NAS, reboot network kit. Nothing.

Just now I installed a Windows version to test network. This connects fine and starts the new server wizard. I never get this with the Synology. So what am I missing with it? Why won’t it register as a new server?

Log as follows:

[
{
“type”: “info”,
“host”: “nas:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3879.0 Safari/537.36 Edg/78.0.249.1”,
“browser”: {
…
gs",
“args”: [
null
],
“fragment”: “#!/logs”,
“time”: “2019-08-28T10:49:24.556Z”
}
]

Followed several online suggestions but I cannot get it to register and start the setup.
Please help.
Cheers,
Rob

2

Sorry, the log is from the Plex Web app, not from the server.

Have you seen Plex Media Server security changes for Synology users
?

3

Thanks for quick response.

I have finally managed to access it by removing the local server name from the URL and using the server IP instead. This then started the setup wizard and now I am adding my libraries back. But is that normal? I don’t remember ever having to do that before.
Rob

4

Using a custom URL for the initial setup is not supported. It has always been the private IP of the NAS.

5

Noted thanks

6

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