Everything works, except video playback

Dev Community Apps & Creations
21

Thank you for the good explanation.

22

Just tried again with the latest release, still no thumbnail or video playback :-(

23

Just tried again with the latest release, still no thumbnail or video playback :-(


Which branch are you trying to use? If its Elan's, download the Zip from github...if you clone using terminal you get a very old version, prior to when images would be transcoded. If its Baa's branch, I have no idea...perhaps you input the DNS in your aTV wrong? Maybe your network is at fault?
24

I've been trying the version from Github. I used the DNS from the Apple TV prior to making any changes, which was 192.168.1.1, in the setting.py file. My entire library shows up, just without thumbnail artwork, and the "An error occurred loading this content. Try again later" message on screen and "ATVLogger : Player state : Loading at this time : 0 ATVLogger : Player state : Stopped at this time : 0" message on the Python console. I wonder if the issue is that my media files are located on a networked hard drive, but I have no problems playing this files either from my computer's Plex player or my iPad's plex player, all of which are obviously on the same network. Is there any other information I can provide to you that might be helpful?

25

FYI, I tried placing some media on my computer's own hard drive to see if that the media location was the issue, but still having the same problem with video playback and no thumbnails.

26

same issue here like nupedogg...

BR
Peter

27

I also tried the new version, but I still get the same error. What Nupedoog just said, sums up the problem pretty good.

ATV & PMS IP is set to (192.168.1.10) Setting.py file is set to (192.168.1.1)

Here is a sceenshot of my log. But I cannot see any errors, except for the start/stop part.

https://www.dropbox.com/s/ygmwxwguwj335j4/plexconnect%20log.png

28

Can it be because of the DNS ip we type into the setting.py file....In my case 192.168.1.1? dont know why, but it was just a thought.

29

Yes, the DNS IP setting does not need to be changed from the default 8.8.8.8. Unless you are using a special DNS service such as UnBlockUs.

Plexconnect should also automatically locate the PMS IP as well.

30

ok… i did try with the Google dns and it did not work either… Bummer! Another dead end!

31

I get this same error when running PMS on my Windows 7 PC. I am running Plexconnect on my macbook (can't get it working on my pc due to port issues which I will look into some other time). It plays .mp4 files fine but cannot play .mkv files. The files are on an internal drive on my Windows PC.

I have now got it working by running PMS on my macbook (OSX v10.7.5) with the files on an external drive but am not getting any artwork.

I am yet to try using the external drive on my Windows PMS, will try tonight.

32

Same issue.

ATVLogger : Player state: Loading at this time: 0
ATVLogger : Player state: Stopped at this time: 
 
I get full thumbs and everything - just no playback. Media is remote to Server machine though (SMB mounts). Initially had DNS updated in Settings.py - changed back to default (8.8.8.8) and have same issues.
33

Funny but these are also the same issues I'm having.

34
MOD EDIT: use pastebin, do not clog up the forum threads!
35

Um, I'm getting the same error on my iOS app now...

Which led me to check several things. Turns out my SMB mounts weren't mounted. That was the issue. Fixed here, works fine!

36
Hi,
i have the same problem windows 7/8 and atv3
 
i can see the metadata on avt3 but not a pictures and artwork,
i cant play nothing not avi,mkv,mp4....
 
Thanks
37

You need to help us help you:

https://github.com/i...report-an-issue

38

  • TV2 or ATV3?: ATV3

  • Your ATV firmware version (found under the ATV settings > general > about > Apple TV software): 5.2.1

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.2.112

  • The device and operating system (including version number) that PlexConnect is installed on: Windows 7/8

  • The local IP address of the device that PlexConnect is installed on: 192.168.2.112

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:Windows 7/8

  • The local IP address of the device that the Plex media server (PMS) is installed on:192.168.2.112

  • Where your media is stored (e.g. internal drive) internal

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one: Elan and Plexlnc and ibaa

Hi,
i have the same problem windows 7/8 and atv3
 
i can see the metadata on avt3 but not a pictures and artwork,
i cant play nothing not avi,mkv,mp4....
 
i have th plex client on ipad and i can watch any files and airplay it
but i wont to view only from the atv and not from ipad and airplay
 
in the cmd is write me
ATVLogger : Player state: Loading at this time: 0
ATVLogger : Player state: Stopped at this time: 
 
and i test all the versions ibaa, elan
i can't play movies and to see artwork at all.....
 
what can i do?
 
Thanks
39

Everyone here seems to be having the same issues but no one is giving a solution to the problem. It also seems that the people that are having issues are the ones with windows computers. If it doesn't work yet for windows computer than that info should be provided unless someone in this forum got it working on a windows 7/8 "ATV3" and can provide the steps to get it working. Thanks

40

ranran are either of those OS's virtualised?