Hello everyone, I am currently attempting to download subtitles from SRT OpenSubtitles using the subtitles menu on Plex Web Version 4.114.3 and Server Version 1.32.5.7349. I noticed it stopped working today in the morning and still through the evening. It gives a “Failed to download subtitle error”.…

Dang, that’s bad. Having the same issue. @ChuckPa , you’ve been very helpful in other threads and I’m wondering if you happen to know anything regarding this issue?

Same problem. Glad I’m not the only one.

Came here to say, “me too.” I was worried it was just me. Could we please get some sort of ETA on this? I’m partially deaf and cannot use Plex without subtitles.

Checking in on this and it looks like the opensubtitles.org API is being/has been deprecated and being “ shutdown by the end of 2023 ”. They are pushing folks to a new API and end point. Maybe they got started a little early…

Adding one more me too. I’m running the latest macOS server version.

I also noticed this popping up about 2 or 3 days ago. It worked may be 1 time out of 20 or so attempts on various films. Hopefully this gets sorted out.

Thanks for the reports. As @dane22 said we are aware of it and are investigating. We will update this thread when we have more to share.

Thank you for letting us know that you are aware of the problem, much appreciated.

Failed to download subtitle

General Discussions

dane22 September 11, 2023, 12:16am 26

I was able to reproduce this, and we are looking into it

No ETA though

Opensubtitles API deprecated

"failed to download subtitle"

Subtitles not working anymore, Manual or Automatic

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Failed to download subtitle

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