New Subtitles search feature not downloading

Plex Players Player Betas
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1

Hi i was testing this new Subtitle search feature, and it searches correctly, but when i choose the subtitle to download (from opensubtitles) it prompts me with this error: “Failed to download subtitle.”

Is there a place in the logs i can see why this is happening? I have tried turning off my antivirus and firewall to no avail.

Plex Server: Windows 10 - Version 1.13.8.5395
Plex Client 1: Windows 10 - Local Web Client - Version 3.67.1 - Does not show new subtitle feature
Plex Client 2: Windows 10 - Online Web Client - Version 3.71.1 - Does not save subtitle
Plex Client 3: Windows 10 - Plex Media Player - Version 3.69.0 - Does not save subtitle

One curious note, even though my Plex Server is up to date (on Beta channel), Plex Client 1 and Plex Client 2 do not match versions. I would think that as soon as a new version is available online it would be downloaded to the server when i check for updates.

3 Likes
2

No, that is not how it works. The local version of the web app is only updated when you install a new version of the server.

3

Oh ok, thanks for that info @OttoKerner.

5

I LOVE the idea of subtitle search, as I am deaf and need subtitles. But sadly it isnt working for me either, hopefully Plex can get this sorted out soon!

6

Same issue here. I just tried downloading a subtitle on the newest online web client, but no luck. It searches fine and gives me the options, but the download fails. I added my opensubtitle credentials to the subtitle agent, but it still fails.

7

any update on this? im running server 1.13.9.5439 and getting the same error.

I was able to capture the logs from the request: They can be found here

https://hastebin.com/xesicujuwo.pl

8

Same problem here. Feature is here, I can search for subs he finds it but I have the message “download failed”. server is on synology NAS.

9

Same issue here… doesn’t matter what client I try to use.

10

Screenshot_20181013-173205
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Same here, works sometimes bust 9/10 times it fails and if it fails once it always fails.

By 9/10 I mean it works for 1 show out of 10. But when it’s in a failing mood it’ll fail for all shows.

11

same problem over here. Just installed the latest version and tried to download a subtitles.

The I got this error message: ailed to download subtitle.

Maybe it’s something to do with rights?

12

Or rate limiting on the subtitles website?
Or Referrer limiting if Plex doesn’t actually have an agreement with them?

13

Same problem here

14

So, when I tried the feature when it came out it was working fine for 2-3 days. Since then it has not worked for me and I always get an error.

I can download the same subtitle from the website without any issues. EDIT: Post updated below.

PlexWeb: Version 3.73.1
PMS: Version 1.13.8.5395

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15

Same. Can anyone confirm it’s working for them at all?

16

Well I tried it just now again for the one above and it worked. I don’t think its a rate limiting issue based on how few I have tried so far. So either Plex fixed something on their backend or it depends on the time of the day (assuming 10:45 PM US EST) is non-peak hours and opensubtitles can handle the load.

Will try again at regular hours tomorrow to see how it fares for the same title. It would be a bummer if you can’t use it during regular hours when one would typically be scrambling to find the appropriate subtitle.

This Plex feature does not use the agent nor your login credentials.

EDIT/UPDATE: Tried again today at 5PM US EST and again get the error, so it seems OpenSubtitles cannot handle the load during peak hours.

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17

Same problem here. I think I’ve managed to download 1 subtitle but everything fails now.

18

Another issue I’m seeing a lot is not finding subtitles at all. Been trying on this title for the last 3 days with no results. While the subtitles are clearly available Prisoners Subtitles | 281 Available subtitles | opensubtitles.com.

Solution: From what it seems is Plex is not using its own metadata but rather using the filename. As in this case it fails probably because of the typo in Prisioners.

Edit: Fixing the title in the search field does bring up the results.

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Try it during off peak hours i.e. outside of 4pm-10pm US EST. That’s how I’ve been using it.

19

This seems to work fine for me when refreshing metadata for a match. But very rarely works if explicitly selecting a subtitle in “More” subtitles dialog.

I have my agent set up with a opensubtitles username and pass, and two languages selected.

20

same issue for me for any subtitles I try to download from the Web UI.
“Failed to download subtitle.”

21

Was having the same issue. What worked for me was I had my VPN on when trying to download the subtitles. When I turned off my VPN and redownload it, the download went through successfully. I hoped this fixed your issue.

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