WARNING: Opensubtitles.org seems to have been compromised. There are invisible JavaScript redirects on their page. I advise everyone stay away until they can fix their servers.
Frustrating indeed @krash1220. There was an issue for the past few days with the PMS Movie/TV Agent not being able to connect to the proper destination to perform media matching and metadata syncing. There might have been a rollback, but that was resolved about 30 minutes ago. I’m not sure, but this may be related.
Keep in mind, if you are a free user of OpenSubtitles, there are daily API limits.
I ran some tests and am now able to search for subtitles again. Previously, there was just a blank box. Fortunately, both you and I can now search for subtitles and they appear just as they do in your screenshots. I also tried downloading from OpenSubtitles and was able to download the SRT file.
Lastly, this thread might provide some insights: https://forums.plex.tv/t/plex-media-server/30447/598
The server is on version 1.32.5.7516. I noticed an update while I was troubleshooting. I rebooted the server to initiate the download, but didn’t observe any updates or rollbacks in the Docker container logs during the boot process. After the reboot, both the metadata agent and subtitle downloads are functioning properly.
If you’ve restored your server from a backup, consider optimizing the database:
PMS Dashboard > Manage > Troubleshooting > Optimize Database
