Failed to Find Consumer error; live TV stops a few minutes after initiating playback (seems to be android tv client related)

Live TV & DVR
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Server Version#: 1.20.1.3252-a78fef9a9 (Ubuntu 20.04.1 LTS)
Player Version#: 8.6.0.20351 (Nvidia Shield)
Tuner Make/Model: HDHomeRun Prime
Guide/Lineup name: Plex EPG
Using XMLTV?: ?
Channel number/Name: all

Since the recent PMS upgrade, live TV stops working a few minutes into the stream. Get the circle of death forcing me to back out the live tv activty and reenter only for it to freeze up again.

I’ve attached the server and player logs here.

It seems there’s a “Failed to find consumer…” error which I cant seem to find a solution to. Any ideas.

The Live TV stopped on Sept 9 at ~08:57.

Interestingly, there were errors detected by PMS at ~08:54 before finally terminating at 08:57.

Thanks!

Nvidia.Shield.Logs.txt (63.2 KB)
Plex Media Server.1.log (3.0 MB)

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I experienced this last night on a android TV box, i had my iphone streaming the same channel/stream with no issues so it must be something with the Android client. If i look at the plex dashboard the client completely dissapears… no buffering notice, like its a complete disconnection.

Unfortunately i don’t have logs as was too long ago, hopefully your logs help resolve the issue

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Exactly! I’ve noticed it only occurring on my android devices as well!

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Hi, sorry to hear you’re having problems with the app.

Thanks for the logs @vishal207, we’ve investigate them and we might know what’s happening. In order to confirm our suspicious, any chance you could share app logs @mysterio21 ? You can follow https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/ for that.

Thanks in advance

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Thanks for the report @vishal207 it looks like from your logs the player is reporting the wrong position so we end up sending the wrong timings to the server, so I will try to reproduce :slight_smile:

Another data point that might help as well, was this when tuning channels from the TV guide? or was it from other areas in the app? or does it not matter?

Thanks again!

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It occurs when choosing a show from the tvguide (grid) or the shortcut to the previous channel under “recommend.”

Thanks for looking into this!

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Is there anything I can do to help you guys?

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Thanks for looking into this, i will setup the android tv box this week again and setup the logs and get back to you on this thread

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I have the exact same issue on fireTV, regardless of where I tune the channel from

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Just to chime in - happens on my Android handset. Thought it was because I was sending it to a Chromecast, but casting from the browser was fine.

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Good afternoon, any update on this? I have been getting the same error all week. My wife is not very happy about it either… Fire Stick 4k playing live tv from a HDHomeRun. Plex Media Server is running on Windows 10. I get failed to find consumer … for session … Then I get Session xxx terminated. Then I get Got a transcode session ping without a session GUID (or with an invalid one). That error continues every 30 seconds until I change the station.

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Actually, looking at the debug logs, I am seeing this just before everything hangs:

Subscription: Timing out idle sub with id 1862 for session c2ba770c8a492cb4-com-plexapp-android

Grabber: Recording for ‘Live TV - Session c2ba770c8a492cb4-com-plexapp-android’ on channel 6.1 stopped with status complete.

There appears to be some sort of issue with PMS timing out and killing the live tv stream while I’m in the middle of watching a show. It happens every few minutes some times.

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Looks like an android client issue with it sending the wrong timings to PMS. The bug appears to be found; now to wait for feedback/solution.

Thanks everybody for chiming in. I thought it was only me for a bit.

Of note, installed the latest android client beta. still has same error.

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Looks like an android client issue with it sending the wrong timings to PMS. The bug appears to be found; now to wait for feedback/solution.

That must be what all of those “Time value was negative, ignoring.” errors are about. I am also getting one of those every 10 seconds

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I just wanted to chime in and say it has something to do with PMS transcoding of live TV. I changed my tuner settings to “high quality 30fps” aka “mobile” so my HDHomeRun Extend would internally transcode to 720 h264, and it plays fine and I’m not getting any timing errors. The only downside is that my picture doesn’t look clear like it does when I have Plex do the transcoding.

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any updates?

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Have the same issue on Android TV(Nvidia Shield) downgraded the Plex app to 8.5.2.20133 and the issue looks to be gone. Keeping an eye on the thread so I know when I can update again. Thanks for looking into this daioio and jesusmc

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looks like the new beta: Plex for Android 8.7.0.20631-beta works for my android mobile device.

Unfortunately, it the same version for android tv still with the same error.

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Where did you find the download?

Edit: nvm got it and installed it on the shield. so far it looks like you’re right. 10 mins into a live stream and still working!

Edit 2: worked for hours! Thanks Tacoriffic!

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+1 with this issue.

Any news on an official app update for FireStick?