I am now having this same ‘Failed to run the package service’ issue on a previously fine PMS following an update of the spk from .13 to .15. I’ve reviewed this thread, uninstalled and reinstalled, restarted numerous times. I’ve even tried going back to .13. No love anywhere. The package which had been fine until now will no longer launch in any form.
Can you sign into the Syno at the shell (SSH) level
port 22 (ssh), user admin
cd "/var/packages/Plex Media Server/scripts"
./start-stop-status start
Let me know what it reports.
One of the most common errors is user plex losing access permission to the Plex share.
Hi Chuck. Prior to seeing your reply I tried the following:
- Uninstalled PMS on Synology
- Deleted Plex Share
- Deleted Plex User
- Restarted Synology
- Installed Intel 64-bit spk for Synology as downloaded from Plex
This seemed to work. When complete - it showed as ‘installed’ in the installed package center (I seem to recall it showing as ‘running’ previously). I clicked into it and it showed as ‘running’ here.
Okay. - Launched PMS from browser. It showed the server as ‘unreachable’.
Had trouble figuring this one out for a bit. So I tried the original http://localhost:32400/web address and it launched PMS, found the server and it all appears completely new … libraries, settings, history etc all reset. I suppose this is the result of deleting the Plex Share?
Oddly - Plex now shows two servers with the same name in the same place - one available and one unavailable.
Hi, not sure if resurrecting this post is ok or not, but I’m having the same issue as OP. My system is actually xpenology build, running DSM 6.2.1-23824 Update 6.
Here the logs from my system.
Summary
sh-4.3# grep -iR plex messages
2019-01-30T08:19:45+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[21637]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2019-01-31T11:28:02+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[23954]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-01-31T11:28:02+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[23954]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-01-31T13:20:43+10:00 XPEnology_DS918 synoscgi_SYNO.FileStation.Mount_1_mount_remote[29451]: cifsrecord.cpp:87 Fail to mount.cifs \192.168.1.122\Users\User\AppData\Local\Plex Media Server /volume1/Network Shares/Plex Media Server ([13] Success)
2019-01-31T13:20:43+10:00 XPEnology_DS918 synoscgi_SYNO.FileStation.Mount_1_mount_remote[29451]: cifsrecord.cpp:87 Fail to mount.cifs \192.168.1.122\Users\User\AppData\Local\Plex Media Server /volume1/Network Shares/Plex Media Server ([13] Success)
2019-01-31T13:20:43+10:00 XPEnology_DS918 synoscgi_SYNO.FileStation.Mount_1_mount_remote[29451]: cifsrecord.cpp:87 Fail to mount.cifs \192.168.1.122\Users\User\AppData\Local\Plex Media Server /volume1/Network Shares/Plex Media Server ([13] Success)
2019-01-31T13:20:55+10:00 XPEnology_DS918 synoscgi_SYNO.FileStation.Mount_1_mount_remote[29502]: cifsrecord.cpp:87 Fail to mount.cifs \192.168.1.122\Users\User\AppData\Local\Plex Media Server /volume1/Network Shares/Plex Media Server ([13] Success)
2019-01-31T13:20:55+10:00 XPEnology_DS918 synoscgi_SYNO.FileStation.Mount_1_mount_remote[29502]: cifsrecord.cpp:87 Fail to mount.cifs \192.168.1.122\Users\User\AppData\Local\Plex Media Server /volume1/Network Shares/Plex Media Server ([13] Success)
2019-01-31T13:20:55+10:00 XPEnology_DS918 synoscgi_SYNO.FileStation.Mount_1_mount_remote[29502]: cifsrecord.cpp:87 Fail to mount.cifs \192.168.1.122\Users\User\AppData\Local\Plex Media Server /volume1/Network Shares/Plex Media Server ([13] Success)
2019-02-20T23:28:24+10:00 XPEnology_DS918 synoscgi_SYNO.Storage.CGI.Volume_1_defrag[13451]: fs_do_defrag.c:140 Fail to start btrfs defrag on [Plex].[0x2A00 fs_btrfs_cmd.c:204]
2019-02-23T23:34:44+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[9268]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-02-23T23:34:44+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[9268]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-03-03T22:41:50+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[29865]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-03-03T22:41:51+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[29865]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-03-12T22:59:41+10:00 XPEnology_DS918 kernel: [ 8623.002680] Plex Media Serv[1210]: segfault at 7f0000270000 ip 00007f9d282ce14d sp 00007f9c9c566090 error 4 in libgnsdk_manager.so.3.10.1[7f9d281e4000+1e2000]
2019-03-19T23:38:53+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[13517]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-03-19T23:38:54+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[13517]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-03-22T10:40:59+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[12098]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-03-22T10:40:59+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[12098]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-03-23T14:29:24+10:00 XPEnology_DS918 umount: Kill the process “Plex Transcoder” with /volume1/Network Shares/Media/TV/The Grand Tour/Season 3/The Grand Tour (2016) S03E11 - A Grand Tour.mkv.
2019-04-13T09:27:22+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[17746]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-04-13T09:27:22+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[17746]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-04-25T00:58:11+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[20727]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-04-25T00:58:11+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[20727]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-05-13T09:30:29+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[984]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-05-13T09:30:29+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[984]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-05-27T06:58:37+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[30472]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-05-27T06:58:38+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[30472]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-05-28T10:44:28+10:00 XPEnology_DS918 kernel: [1300158.327101] Plex Media Scan[24869]: segfault at 241 ip 00007fd5f7456097 sp 00007fd5e7efbff0 error 4 in libcrypto.so.1.0.0[7fd5f7345000+204000]
2019-05-28T10:51:53+10:00 XPEnology_DS918 [1300603.110175] init: pkgctl-Plex Media Server pre-start process (30485) terminated with status 1
2019-05-28T10:51:53+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[30368]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T10:51:54+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[30368]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T10:54:12+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[2729]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2019-05-28T10:54:13+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[2729]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2019-05-28T10:54:54+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[4962]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T10:54:54+10:00 XPEnology_DS918 [1300784.587360] init: pkgctl-Plex Media Server pre-start process (5076) terminated with status 1
2019-05-28T10:54:55+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[4962]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T10:58:02+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[14889]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T10:58:02+10:00 XPEnology_DS918 [ 74.713726] init: pkgctl-Plex Media Server pre-start process (14993) terminated with status 1
2019-05-28T10:58:03+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[14889]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T11:00:27+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[16710]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T11:00:27+10:00 XPEnology_DS918 [ 219.367880] init: pkgctl-Plex Media Server pre-start process (16813) terminated with status 1
2019-05-28T11:00:28+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[16710]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T11:00:32+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Uninstallation_1_uninstall[17477]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0004 (done)
2019-05-28T11:02:37+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[15175]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2019-05-28T11:03:03+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[15175]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T11:03:03+10:00 XPEnology_DS918 [ 99.428046] init: pkgctl-Plex Media Server pre-start process (16637) terminated with status 1
2019-05-28T11:03:04+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[15175]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T11:03:48+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[18508]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T11:03:48+10:00 XPEnology_DS918 [ 144.594493] init: pkgctl-Plex Media Server pre-start process (18714) terminated with status 1
2019-05-28T11:03:49+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[18508]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T11:04:27+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Uninstallation_1_uninstall[19769]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0004 (done)
2019-05-28T11:07:17+10:00 XPEnology_DS918 synodrnode: Delete session of user[plex] by user-delete hook
2019-05-28T11:09:19+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[15143]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2019-05-28T11:18:26+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Uninstallation_1_uninstall[24291]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0004 (done)
2019-05-28T11:23:07+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[15206]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2019-05-28T11:24:49+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[17653]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T11:24:49+10:00 XPEnology_DS918 [ 204.268516] init: pkgctl-Plex Media Server pre-start process (17755) terminated with status 1
2019-05-28T11:24:50+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[17653]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
2019-05-28T11:24:55+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Uninstallation_1_uninstall[18372]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0004 (done)
2019-05-28T11:33:15+10:00 XPEnology_DS918 synodrnode: Delete session of user[plex] by user-delete hook
2019-05-28T11:35:41+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Installation_1_install[15023]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2019-05-28T11:40:50+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[20728]: servicecfg_internal_lib.c:187 Failed to start job [pkgctl-Plex Media Server][0xD900 manager.cpp:204]
2019-05-28T11:40:50+10:00 XPEnology_DS918 [ 390.250178] init: pkgctl-Plex Media Server pre-start process (20929) terminated with status 1
2019-05-28T11:40:51+10:00 XPEnology_DS918 synoscgi_SYNO.Core.Package.Control_1_start[20728]: pkgstartstop.cpp:367 Failed to start pkgctl-Plex Media Server (err=-1) [0xD900 manager.cpp:204]
I have tried pretty much all the steps listed above, short of resetting my system totally.
I can’t get the Plex package to run at all, so I don’t have access to the PMS settings 
To give you a bit of background, everything was running fine. I was making some changes to the file structure of my media directory while Plex was running. Plex seemed to be adjusting the directories of the files in the library without issue, but it crashed. I stopped the Plex package in the DSM package centre but when I tried to restart it I got the “Failed to run the package service” message.
That’s where I’m at now.
Thanks for this mate! I restored from an old database backup and it worked a treat! I’m never moving things with Plex running again!! 
