Failed to run the Package Services

Plex Media Server NAS & Devices
1

Hello,
I’m afraid I’ve fallen into a pillar to post situation with the following problem:
After months of hassle-free use the Plex Media Server on my DS918+ has stopped working after an update last week.
The installation of this update ended with the error: “Failed to run the Package Services”.
Now I can no longer open Plex.
I removed and reinstalled the PMS package several times, also deleted the shared folder. No result.

Synology Support refers to Plex Support, but there I can only use this forum to seek support.

Does anyone know a solution to this problem?

2

Have no fear, the master is here :smiling_imp:

(this is your cue to RUN! :rofl:)

Please manually retrieve the logs and let me see what it’s doing.

3

Thanks for the reply.
I’m afraid I did something stupid. Some hours ago I’ve deleted the shared folder and after reinstalling there is a new shared folder without logs. :face_with_thermometer:

4

Well, that does change how we’ll handle this.

  1. Open https://app.plex.tv in your browser
  2. Go to Settings - Authorized Devices - Servers (dropdown)
  3. Find the Synology server and REMOVE it.
  4. Sign out of Plex/web (upper right corner under your Avatar)
  5. Open the Synology Control Panel -> Users -> Delete user Plex
  6. Remove the Package
  7. Restart DSM
  8. After it restarts, Install normally and begin again.
1 Like
5

Hi, thanks. Here in Western Europe it is in the middle of the night and I pick some sleep now :face_with_hand_over_mouth: During the day I will carry out your instructions and let you know the result.
Thanks again and stay healthy.
Regards Koos

6

Hi, Thanks. With your instructions Plex is back on my NAS. However, at start-up the following message appears: “No soup for you! The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server.” I’m normally signed in to my NAS and as far as I know I’ve set all applicable permissions.

7

Since it doesn’t want to run, I will need to see the logs and find out why.

The “No Soup” means it doesn’t trust you.

This will let you get control of it again.

8

I tried to follow your “How-To”, but it didn’t work. At point 10 the lines (a, b, c, d) with PlexOnline values ​​do not occur to me.
At point 15 I entered the IP address of my NAS and got the normal login screen.

In this How-To I have to perform alternating actions on my PC and NAS. Is that correct because the problem is only on my NAS?

9

You use the computer’s browser to perform the actions. The Synology is accessed / administered via the browser.

I’ve written this How-To so you don’t have get “putty” and go mucking about at the command line.

10

OK, but your How-To doesn’t work with me. What can I do now?

11

You can see the “Plex” share in File Station?

I’d like you to open File Station again,
Navigate into the Plex share, down until you see “Logs” (under “Plex Media Server”)

Right-Click Logs -> Compress to Logs.zip

When it finishes, download to your computer and then upload (attach) here so I may see what’s happening.

12

Hi, as requested.
Regards

PMS Plugin Logs.zip (102.9 KB)

13

WOuld you redo that please?

One level UP. I need you to Right-Click on Logs and then make the ZIP at that point.

14

Sorry, I have right clicked on logs now. But a file called PMS Plugin Logs.Zip is still being created (No Logs.Zip). However, It is now 2x as big. Remember that I am using the Dutch version of DSM (version DSM 6.2.2-24922 Update 4) which may be slightly different from the UK / US version.
I hope it is the right file now.

PMS Plugin Logs.zip (201.3 KB)

16

Thanks, I finally succeeded in retrieving the file. :smirk:Logs.zip (960.1 KB)
Here it is.

18

Hi,
I followed the above steps on my NAS, also removed PMS from my PC and de-authorized my devices (smartphone, Ipad and Apple TV). I re-installed Plex from the package center on my (Synology) NAS but still get the “Soup” error.
Do I have to install PMS on my PC again?

19

@jdre

Can you provide the manually captured ZIP file of the Logs directory?

20

Hi, here it is
Logs.zip (1.4 MB)

21

@jdre

Please uninstall PMS
Restart DSM (the Syno)
Next please re-install PMS

Should that fail:

  1. Control Panel - Shared folders - Highlight the Plex share - EDIT
  2. Make certain user Plex has at least R/W access. I suspect it doesn’t.

Let’s see what that does. Whatever is happening is blocking access to you and apparently PMS itself since it’s not run since Apri 4th.

22

Im having the same issue.

Steps taken:

  1. Updated DS to latest version & restarted.
    0.5 Downloaded PMS via MS Edge browser (IE doesn’t load login button on plex.tv)
  2. Uninstalled PMS + deleted plex user + deleted PMS from devices
  3. Restarted DS
  4. Reinstalled PMS
  5. Gave R/W permission to plex user
  6. Restarted DS
  7. Ran PMS package

Worked enough to get the login screen going but then it crashed.

Not sure what’s wrong. Previous Plex version was in the 1.13 range but it has been down for 4 months. Thought an update would fix it but no, still crashes.

Edit:

Got a little farther after login. Got to the “Server Setup” page and then it crashed. I’ll try to figure out how to get logs.

Here we go: Logs.zip (3.6 MB)

Edit2:

Maybe it’s because I’m using the Plex Pass PMS version 1.19. Let’s try 1.18…

Edit3:

Nope that didn’t work.