Failure to play (remote)Movies

Plex Media Server Remote Access
,
1

Server Version#: 1.23.2.4656 .deb native install
ServerOS: Linux Mint 19.2
CPU: Intel(R) Core™ i7-2600 CPU @ 3.40GHz
Server connection: ethernet 150 down/ 15 up
Client connection: 5G
Player Version#: Samsung S21 Android 8.18.0.25636 (but all remote devices are unable to start playback) iphone 12, FireStick

mediainfo.txt (15.7 KB)

Plex Media Server Logs_2021-06-06_14-07-30.zip (60.9 KB)

local playback(movies and TV ) works fine, and remote playback works for TV shows, but remote playback for movies just has a spinning loading animation. This started happening about a week ago when some shared users reported they were unable to load any movies.

I’ve restarted Plex Server, OS, and cleared cache, I’ve removed app data and cache from mobile client and still the same result.

any Suggestions?

Adding client-side logs
Manufacturer: samsung
Device: o1q
Model: SM-G991W
Product: o1qcsx
Version: 11

plex-SM-G991W.zip (229.6 KB)

Update 1: it appears that I can only (remote)play files that are < ~970 MB, anything >= 1GB fails to load. this lines up with why I can only load TV shows (they are all < 1GB) and some small movies I’ve tried.

$df -h 
Filesystem                       Size  Used Avail Use% Mounted on
udev                             3.9G     0  3.9G   0% /dev
tmpfs                            796M  3.4M  793M   1% /run
/dev/mapper/mint--vg-root        221G   40G  170G  20% /
tmpfs                            3.9G  1.4M  3.9G   1% /dev/shm
tmpfs                            5.0M  4.0K  5.0M   1% /run/lock
tmpfs                            3.9G     0  3.9G   0% /sys/fs/cgroup
/dev/loop0                        66M   66M     0 100% /snap/gtk-common-themes/1515
/dev/loop1                        65M   65M     0 100% /snap/gtk-common-themes/1514
/dev/loop3                       256K  256K     0 100% /snap/gtk2-common-themes/9
/dev/loop2                        64M   64M     0 100% /snap/filebot/42
/dev/loop5                        56M   56M     0 100% /snap/core18/2066
/dev/loop4                        56M   56M     0 100% /snap/core18/1997
/dev/loop6                       100M  100M     0 100% /snap/core/11167
/dev/loop8                        64M   64M     0 100% /snap/filebot/41
/dev/loop7                        99M   99M     0 100% /snap/core/11081
/dev/loop9                       2.0M  2.0M     0 100% /snap/fast/4
/dev/loop10                      219M  219M     0 100% /snap/gnome-3-34-1804/66
/dev/loop11                      218M  218M     0 100% /snap/gnome-3-34-1804/60
/dev/loop12                      256K  256K     0 100% /snap/gtk2-common-themes/13
/dev/mapper/media_storage-media  3.6T  3.1T  354G  90% /mnt/media
/dev/sda2                        473M  311M  138M  70% /boot
/dev/sda1                        511M  5.6M  506M   2% /boot/efi
cgmfs                            100K     0  100K   0% /run/cgmanager/fs
tmpfs                            796M  8.0K  796M   1% /run/user/108
tmpfs                            796M     0  796M   0% /run/user/1000
2

What is the Remote Quality Setting in the Remote Client App?

By Default it’s 720p @ no more than 4Mbps.
That guarantees a transcode on your end.
You’ll need a Remote Quality of AT LEAST 15Mbps - I’d go Original.

Also with those ASS subs, unless you set the clients to burn on Image Formats Only - that might have to happen on your server as well.

You have a passmark score of a little over 5000.

I’d say - it’s Direct Play or the Highway.

3

Yea. It’s set to 720 4 Mbps, this has never(last 7yrs ) been an issue up until last week. I’ve had this server and remote users(up to 3 concurrent ) with zero issues in the past.

4

Well, the android apps have less than stellar performance lately.
While you wait for the fix - use anything else.

5

It’s not just android apps that can’t remote play,it’s also iPhone and FirestickTV apps. Even the web app can play if it’s remote.

6

Dunno.

Something’s changed apparently.

Were it me, I’d try to get everything Direct Playing, or get some things Direct Playing and find out which part of the transcoding is failing.

Make sure they haven’t snuck in Adjust Automatically. That’s an instant transcode as well.

7

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