Server Version#: 4.129.1
Player Version#: any player, multiple devices
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I have a family user account set to teen restrictions (pg-13) and set to view two libraries. Inside that library I added a couple of movies (spiderman 1, 2 for example which are both pg-13)
This teen account can only see spiderman 2 but not spiderman 1. I confirmed this file is active and seen by plex by logging into the admin account where I can see spiderman 1 in the library where it is supposed to be but on the teen account it can’t see it. Can someone help figure out why this happens? It appears to be a fault of the maturity rating restrictions
The most important check would be to go to the missing movie’s preplay page (using the Admin account, ofc), “Edit” it and then look at the content of the rating field.
Also important is whether this movie is part of a collection. If collections have been set to show only their posters but not those of their “members”, you need to set an age rating on the collection as well.
