File naming multiple parts - same episode

[iz5g7max5c_privaterelay_appleid_com]

Adding tv shows with multi-part episodes.
Most episodes have 4 parts (one has 12parts)

shows are showing up properly in the episodes view but a few will not play back in correct order.
It will playback e01p01 then e01p04 then e01p02 then e01p03

I have the files named the same, except for the episode number and name.
Ex.
Show name - s01e01p01 - episode name - part 1
Show name - s01e01p02 - episode name - part 2
Show name - s01e01p03 - episode name - part 3
And so on

How can I reorder the files to play back in correctly

[FordGuy61]

See Episodes Split Across Multiple Files section:

/TV Shows/ShowName/Season 02/ShowName – s02e17 – Split_Name.ext

Naming and Organizing Your TV Show Files | Plex Support

[MediaButler]

I recently had this issue and it was related to the order they had been added to Plex…

By renaming files, I was able to have them added in the correct order visible in ‘Get Info’ for that episode

[FordGuy61]

@iz5g7max5c_privaterelay_appleid_com

one has 12parts

As mentioned in the documentation, Plex supports a maximum of eight parts.

Consider joining the parts together. Not all Plex clients play nice with movies/shows split across multiple files. Joining the files is easy with MKVToolNix. It can take MKV & MP4 as input. The output is a MKV file. See the How To document:

[HowTo]: joining multi-part movies files with MKVtoolnix GUI

The purpose of this HowTo is to join videofiles, when a movie was ripped and split into two or more files. (This happens usually with very long movies [i.e. LOTR] or more often back in the day when we had Video CD or DIVX CDs) The ultimate goal is to have the movie back in one file, so there is no trouble in the various Plex clients which do not support multi-part files. The tool used is MKVtoolnixGUI it is freely available for all major PC operating systems. Therefore the container format …

[Volts]

@FordGuy61

Consider joining the parts together.

I want to second that recommendation.

I also want to ask why a single episode is split into 12 parts, just for my own curiosity. Plenty of TV series/seasons aren’t that long!

[iz5g7max5c_privaterelay_appleid_com]

That’s the way it was aired on tv and is on dvd that way. It was one of the doctor who series back in 1965-66
1 episode … 12 parts (most have 4) … individually named episodes

[FordGuy61]

@iz5g7max5c_privaterelay_appleid_com

It was one of the doctor who series back in 1965-66

Make sure you are listing the episodes correctly. Pretty sure those are individual episodes, not one episode with 4 or 12 parts.

Plex matches TV episodes based on thetvdb.com.

Check the listing for Doctor Who Season 3: https://thetvdb.com/series/doctor-who/seasons/official/3

Although it shows (1)…(4) or (1)…(12) beside some episodes, they all have individual episode numbers, names, and air dates.