Files missing when connecting USB-drive to Plex through Synology

[rasmusbang]

Hi all,

I have a weird problem that I hope you can help me with.

I have been running Plex for some years using a Synology NAS, and recently I decided to offload some of my movies and TV-shows to an external USB-drive, to save space on my main drives.

The strange thing is, that when I add the folders on the drive in Plex, it only finds some of the files and folders, while others are completely missing. This goes for both the Plex file-browser, and the files identified in the scanning.

If anyone has an idea to fix the problem, I’d be very grateful!

BR
Rasmus

[gary_parker]

Permissions: check that your plex user has the correct permissions to access all the files and folders on your external HDD.

[rasmusbang]

That did it! Looks like it only had permissions to access some of the files and folders. Thanks a million Gary!

[gary_parker]

I often find this happens when I copy or move files around using different users. I have a nasty habit of logging into the web interface with my regular “user” account, but scp’ing files or ssh’ing into the box as root. The latter often causes problems if I try to delete something from the Plex interface but root owns the file and I get denied. A little ‘chown -r’ every now and again tidys things up.

[rasmusbang]

Yes, I’m pretty sure that’s what happened to me. After fixing the permissions on the folder and subfolders everything worked like a charm!