Fire Stick 4K and Fire Cube 4K cannot play some movies (Black Screen)

Server Version#: 1.21.0.3711
Player Version#: 8.10.0.21911(9219e3c2)

Having trouble that I see a lot of others experience, but no definitive answer or workaround seems to exist. I have tried turning off the new player and it has no effect

Fire Cube 4K and Fire Stick 4K cannot play some movies they were able to play at least a month ago.

These movies will play on Browser Player, Older Fire Stick (2nd Gen), and iOS apps.

I have not received any timeouts and it stays black for at least 3 minutes before I exit out of the player.

I do not see any specific playback errors in reviewing the log file. I have included the section here. PlexFireTVlog.txt (337.1 KB)

Has this been figured out yet, cause it’s only the cube that gives me issues, my cube is wired and I get black screens and really long buffer points ( buffs for 30 sec, plays 10 sec )
Yet the same vids I play on my phone (OnePlus 8) wirelessly no issues

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