Hi, according to the SyncLounge developer, support for Apple devices is broken due to problems at Plex’s end. Is there any way to fix this so that SL can work on Apple devices? Hope someone from Plex can clarify thanks!
We’d need more details about what the issue is, and then I’d be happy to pass the information along.
Hey, SyncLounge Dev here.
Here’s the Github issue for the AppleTv/iOS problem: https://github.com/samcm/synclounge/issues/26
At the moment the problem has boiled down to HTTP OPTIONS sending back a non-200 response in the browser pre-flight CORS request. This subsequently blocks all further communication to the client at the browser level. Whether that is caused by an incorrect request by SyncLounge or by the client is still up for debate. I’ve tried many different request combinations to get it working, even going so far as intercepting how the iOS app communicates with other clients but since it never needs to send HTTP OPTIONS it’s mostly guess work.
I’m happy to communicate in private if anyone from the team has time to look in to this for us.
Thanks!
Sam
Usually this implies some sort of issue with pieces of Plexamp not starting properly. Any chance you can post logs? Have audio equipment with more than 8 channels?
Sorry, I completely replied to the wrong thread (I blame Safari for the million open tabs).
I’ve passed this over to the team to have a peek.
Thanks mate!
We’ve investigated this, and found the problem. (FYI: You’re correct that we are not responding to OPTIONS requests)
We’re working on a fix which should be in an upcoming version of the Apple TV and iOS apps.
@Stevenson-Price Awesome! That’s really great to hear. Thankyou!
It’s been about a month now… any progress, @Stevenson-Price ?
Hi, sorry for the delay. The fix was ready just too late to be in the previous app releases. It will be in the Apple TV release coming in the next couple of days, and in the iOS release in 2 weeks time. I’ll post back here when the update is out.
Thanks for your patience! 
Thank you!> @Stevenson-Price said:
Hi, sorry for the delay. The fix was ready just too late to be in the previous app releases. It will be in the Apple TV release coming in the next couple of days, and in the iOS release in 2 weeks time. I’ll post back here when the update is out.
Thanks for your patience!
Thanks for following up!
We released Plex for Apple TV version 1.24 with the remote control fix for SyncLounge today.
@Stevenson-Price said:
We released Plex for Apple TV version 1.24 with the remote control fix for SyncLounge today.
Thank you!
@Stevenson-Price Heya, we’re seeing the return of HTTP OPTIONS returning 403 Forbidden on newer versions of the app - is there any chance you could look in to this for us? It may very well be something within my code but both stable and dev have the issue (and stable hasn’t been changed for 6+ months).
Thanks!
@sam_cm Hi, I had a look this morning and couldn’t see any issues that would affect this.
I also re-installed version 1.24 from source and attempted to use it with the SyncLounge site and it didn’t seem to work.
Previously when we had this issue I would see the failed OPTIONS request in the Chrome network inspector tab when attempting to connect to instances of the Apple TV app, and SL would show a fail / error state, but now when I try I see no requests in the network tab, and SL just shows a spinner forever, so it seems the behaviour has changed some how there. 
Happy to help debug further if needed, but I don’t think this is a reoccurrence of the same issue. 
Hey @Stevenson-Price, thanks for the quick reply! I’m not sure why I didn’t get a notification for the post but oh well
Thanks for having a look in to it for me. I’ll try and find a reproducible setup to nail down what the issue is over the weekend. Which version of the app did you use when testing? (app.synclounge.tv or v2.synclounge.tv).
Cheers,
Sam
Sorry for the slow reply. It was app.synclounge.tv I was using.
