[FIXED] DVR Schedule went empty the week of May 29

[sa2000]

@Rainey01

you telling me i need to recreate my DVR recordings all over again after just doing it yesterday.
I seen all shows listed as scheduled but all gone again today.

The fix for this was not in Plex Media Server but on the backend data ingestion systems. So the version of the server should not come into it.

The fix went live on the 1st June. A DVR Guide refresh on the 2nd June or later would have the fix.

The problem came in on the 25th May. It is only scheduled recordings that were created during the period 25th may to 1st June need to be deleted and re-created (after the DVR Guide refresh is completed on the 2nd June).

Any existing TV Shows scheduled recordings made before the 25th May or from the 2nd June after a Guide Refresh should be ok.

@snyderg77

I am also having this issue and also deleted my whole dvr yesterday. Is there a fix for this yet. Using Docker on the latest official build. Please, I don’t have time to recreate all my recordings daily.

I would need diagnostics to investigate, See below

@marengo

I’m having same problem. I’ve deleted the ignored schedule items and rebuilt it (yuck, I had 100’s of impacted scheduled shows and movies). All was rebuilt over the last few days. Today, most of my schedule again was removed, sigh

I will need diagnostics - see below

@aaronwt

Still having issues here. I noticed that I had recordings this week that said no upcoming airing and did not record still.

For instance, Fear The Walking Dead was not scheduled to record on this Sunday. The Blacklist did not record this past Thursday. And then if I’m able to create a new Series recording, it will show up as a scheduled recording. Like I just did with Fear The Walking Dead. But the Blacklist is not in the guide yet, for June 22nd, for me to schedule a new series recording

I will need diagnostics to investigate

Diagnostics to investigate new cases of “No Upcoming Airings”

Assuming that any schedules created between 25th May and 1st June inclusive were deleted and recreated on the 2nd June or later

I need the following to investigate

• Country / Zip Code / Lineup name (appears in DVR Settings)
• TV Show / Episodes / Movie with the problem
• Channel number and channel name where the airings are
• Debug Server logs captured after a Guide Refresh is completed
• DVR Schedule / DVR Priority screenshots showing the problem and indicating which has the problem

and if you can - get me the responses to these requests - made in a browser and responses copied into text files

http://ip-address-of-server:32400/media/subscriptions?X-Plex-Token=xxxxxxxxxxxxx
and
http://ip-address-of-server:32400/media/subscriptions/scheduled?X-Plex-Token=xxxxxxxxxxxxx

Replace ip-address-of-server with the actual ip address
Replace xxxxxxxxxxxxx with the server token - see Finding an authentication token / X-Plex-Token | Plex Support

You can zip these files and send me privately in a PM if you prefer