[FIXED] File is Unplayable. DoVi (Profile 5) color space is not supported

Plex Players Streaming Devices
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41

The TestFlight beta that I was asked to test does resolve the issue. So the problem should be resolved on the next release.

2 Likes
42

The changes are only on the player side or the server as well?

43

Just on the player side. The server doesn’t need any changes.

2 Likes
44

Any update on the general release?

45

It should have been an immediate rollback!
Plex needs to stop putting untested beta code in production releases. And to fix goofs like this, immediately put out a new version, that’s the same as the one they just replaced. Fix your mistakes on your own time, in the beta releases, that’s the whole point of it, Plex! Oh but you know this, you STILL use us as beta testers for you, your production users.

1 Like
46

Sad to report that TestFlight beta only partially fixes the issue for me. Files now play without receiving the warning, but colours are displaying as pink and green. Anyone else experiencing this?

47

The release should be this Wednesday :+1:

3 Likes
48

Could you send me your app and server logs after reproducing this issue? This seems like the app or server isn’t correctly identifying the media.

49

FYI:

3 Likes
50

Hi Craig, I’ve updated my AppleTV with the latest release of the Plex app and I can play DoVi profile 5 videos again! Thanks for fixing this!!!

1 Like
53

NP!
If anyone has issues, y’all can ping me on a thread or DM

54

For anyone who is still getting the error message after updating.

Just an note that solution did not work for me initially after updating the app directly via the Apple TV. I had to delete and then re-install. Once I re-installed the app and linked, that solved the issue.

55

I ran into the same error on a samsung TV. Reinstalling the app did not help. Is there any new information about the problem?

56

Samsung TVs do not support DolbyVision playback, and Profile 5 doesn’t have a HDR fallback, so that is the correct message for that device.

1 Like
57

Hello Everyone

I have tried the delete and download latest version including the fix profile 5 error

But still got this message File is unplayable. DoVi (Profile 5) color space is not supported.

58

The same for me. Latest version (4.145.1) is running on Synology NAS server but this message comes up with the latest movies.

59

I got the error again last night. It was fixed for a while with the latest update. But somehow last night the error came up again in my ATV

60

I also got the error this morning, using Edge browser.

1 Like
61

For me, disabling the “Automatically adjust quality” option in Plex settings on my Apple TV solved this issue. I can see now the Dolby Vision logo when the video starts playing. I hope this helps.

62

Hi,
does playing Dolby Vision Profile 5 working in the new Plex App 2025.10.2
I get the error : „ Video nicht abspielbar. DoVi (Profile 5) Farbraum ist nicht unterstĂŒtzt.“

@Craig_Holliday can u fix it in the new Plex Version too please?!