Frame drop/stuttering on Shield (2017) in latest player update

Plex Players Streaming Devices
1

Player Version#: 7.29.0.15876

Looks like the Shield’s Plex player updated overnight, and now whenever I try to play content on my local network, I get random frame dropping/stuttering, where it is like 5-10 frames are dropped every 30-60 seconds or so.

Rebooted everything without any change, including router. Plex plugin for Kodi still works perfectly fine.

6 Likes
2

Same here. Exactly the same behaviour as described by @jstronghill on my 2017 shield. I ended up resetting the shield to go back to the build-in version of PLEX (with the old UI). Now everything works as normal. Please solve this problem quickly.

3

+1

Server Version#: 1.18.8.2468-5d395aa9d Linux
Player Version#: 7.29.0.15876 Shield TV Pro

Since the update multiple video files, 1080p, DTS, AC3 all now have a few frames skipped rather randomly every few seconds. Anyone else experiencing this? Tried old and new player. iPad plays (direct play for the suitable content, transcoded for the others) fine. Refresh rate switching on/off makes no difference either. Same files were perfect before this release.

3 Likes
To A member of the Plex Team. Please read and respound
4

Same issue here - also on version 7.29.0.15876

1 Like
5

It’s bad. Wish I’d thought to check here before spending 20 minutes troubleshooting.

2 Likes
6

Same here.

1 Like
7

Same issue, same device, same time frame.

2 Likes
8

Same thing here on both of my 2017’s. Very annoying!

1 Like
9

Everything seems to be working fine here, and also fixed the bug where it was transcoding video any time audio was transcoded.

1 Like
10

Same here on Shield Pro 2019. Please fix it.

1 Like
11

A big +1 on this for my Shield TV Pro 2019. IT was working fine last week, and this week video stuttering all over the place.

2 Likes
12

Server Version#: 1.18.7.2457 FreeBSD
Player Version#: 7.29.0.15876 Shield TV Pro

Same stuttering on Shield Pro 2019 after update - although I was able to fix it by turning off the new player (which the upgrade kindly enabled for me without me even asking - grr)

Interestingly APKmirror has this update down as a beta, see https://www.apkmirror.com/apk/plex-inc/plex/plex-7-29-0-15876-release/

1 Like
13

Drops/hitches happen regardless of player choice on my Shield 2017.

1 Like
14

Same issue for me on a Shield TV 2015 Pro and apk 7.29.0.15876
Disabling the new player didn’t help in my case.

1 Like
15

Same Problem with my shield 2019. After update. 10 minutes before there was no stuttering

1 Like
16

Guys, I had the same issue on 7.29.0.15876, Shield Pro 2019 but it now seems to be gone after upgrading to the Shield software version 8.1.1(32.7.301.99). I don’t know if this is what solved it or the reboot, just wanted to let you know.

1 Like
17

Here the problem started with this shield update

1 Like
18

Exact same problem here version 7.29.0.015876

1 Like
19

Exact same problem here.

1 Like
20

@cyberlnk
Changing the UI alone won’t help.
I had to reset my 2017 shield to factory settings. It deleted everything on the shield but it reverted to the build-in PLEX app (v5.6xxxx with the old GUI). I didn’t know how else I could downgrade from v7.29.0.xxx

1 Like