Server Version#: 1.28.0.5999
Player Version#: Plex for LG 5.43.2
Hi,
My server is on a 11th gen i5-1135G7 @ 2.40GHz, 8GB ram.
There is a video I try to play on my LG 49UK6300BUB TV, but every 3 sec, the video freeze for 10 sec (while the audio continue).
It’s a h265 video (HEVC), but normaly I can directplay HEVC video on this TV without problem.
The video play fine on my PC. Also, I can directplay it on my Chromecast with Google TV.
On my LG TV, Plex try to directplay the video, but then the freeze happen.
If in the settings I uncheck “directplay when available”, then Plex transcode the video and everything work fine. But I would prefer directplay it.
Here what Tautulli show me when I try to directplay the video on my LG TV and the freeze happen :
PRODUCT Plex for LG
PLAYER LG 49UK6300BUB
QUALITY Original (1.2 Mbps)
STREAM Direct Play
CONTAINER Direct Play (MKV)
VIDEO Direct Play (HEVC 1080p)
AUDIO Direct Play (AAC 5.1)
SUBTITLE Direct Play (SRT)
Here more info about the video :
Media
- Duration 23:31
- Bitrate 1242 kbps
- Width 1920
- Height 1080
- Aspect Ratio 1.78
- Video Resolution 1080p
- Container MKV
- Video Frame Rate 24p
- Audio Profile lc
- Video Profile main
- Duration 23:31
- Size 208.95 MB
- Audio Profile lc
- Container MKV
- Video Profile main
- Codec HEVC
- Bitrate 1242 kbps
- Bit Depth 8
- Chroma Location left
- Chroma Subsampling 4:2:0
- Coded Height 1088
- Coded Width 1920
- Color Primaries bt709
- Color Range tv
- Color Space bt709
- Color Trc bt709
- Frame Rate 23.976 fps
- Height 1080
- Niveau 5.1
- Profil main
- Ref Frames 1
- Width 1920
- Display Title 1080p (HEVC Main)
- Extended Display Title 1080p (HEVC Main)
- Codec AAC
- Chaînes 6
- Bitrate 212 kbps
- Langue Anglais
- Language Tag en
- Profil lc
- Sampling Rate 48000 Hz
- Titre English 5.1 Surround
- Display Title Anglais (AAC 5.1)
- Extended Display Title English 5.1 Surround (AAC)
- Codec SRT
- Langue Anglais
- Language Tag en
- Titre English
- Display Title Anglais (SRT)
- Extended Display Title English (SRT)
- Codec SRT
- Langue Anglais
- Language Tag en
- Titre English
- Display Title Anglais (SRT)
- Extended Display Title English (SRT)
Here another HEVC video I can directplay without problem :
Media
- Duration 1:40:53
- Bitrate 3887 kbps
- Width 1920
- Height 1080
- Aspect Ratio 1.78
- Video Resolution 1080p
- Container MKV
- Video Frame Rate 24p
- Video Profile main 10
- Duration 1:40:53
- Size 2.74 GB
- Container MKV
- Has Thumbnail 1
- Video Profile main 10
- Codec HEVC
- Bitrate 3247 kbps
- Bit Depth 10
- Chroma Location left
- Chroma Subsampling 4:2:0
- Coded Height 1080
- Coded Width 1920
- Color Primaries bt709
- Color Range tv
- Color Space bt709
- Color Trc bt709
- Frame Rate 23.976 fps
- Height 1080
- Niveau 4.0
- Profil main 10
- Ref Frames 1
- Width 1920
- Display Title 1080p (HEVC Main 10)
- Codec AC3
- Chaînes 6
- Bitrate 320 kbps
- Langue Français
- Language Tag fr
- Audio Channel Layout 5.1(side)
- Sampling Rate 48000 Hz
- Titre VFF @ AC3 5.1
- Display Title Français (AC3 5.1)
- Extended Display Title VFF @ AC3 5.1 (Français)
- Codec AC3
- Chaînes 2
- Bitrate 320 kbps
- Langue Anglais
- Language Tag en
- Audio Channel Layout stereo
- Sampling Rate 48000 Hz
- Titre VO @ AC3 5.1
- Display Title Anglais (AC3 Stereo)
- Extended Display Title VO @ AC3 5.1 (Anglais Stereo)
- Codec SRT
- Langue Français
- Language Tag fr
- Titre Full
- Display Title Français (SRT)
- Extended Display Title Full (Français SRT)
- Codec SRT
- Langue Anglais
- Language Tag en
- Titre Full
- Display Title Anglais (SRT)
- Extended Display Title Full (Anglais SRT)
Someone see what could be the problem?
Thank you in advance for your help 
