"Get Plex Media Server" Loop

Plex Media Server Desktops & Laptops
1

I have used Plex successfully (local only) since 2017 including apps for Windows, iOS devices, Roku, and Xbox.

PMS runs on:
• HP OMEN Desktop PC 880-150t
• 8th Generation Intel Core i7+ 8700K processor
• HyperX 16 GB DDR4-2666 SDRAM (2 x 8 GB) Ram
• 64-bit Operating System
• Liquid-cooling system
• MS Windows 10 Pro (64-bit)
Media resides on a Western Digital 8TB MyCloud NAS (with a second 8TB NAS as a backup).

About 2-3 weeks ago, Plex can no longer locate media files.

  1. After logging into my account, I click on LAUNCH. Message displayed is “Your Home Screen is Empty”
  2. Clicked on Home, then More. Sometimes the message is displayed “+ Your Media” When I click on this, the same button is displayed “GET PLEX MEDIA SERVER”.
  3. Plex Movies & TV and Web Shows are displayed and available, just no personal media.
  4. Under “Your Media” in the left side, nothing is displayed.
  5. When I click on “Your Media”, a message “Add your Media to Plex” message is displayed. Beneath that message is the button for “GET PLEX MEDIA SERVER”.
  6. I’ve uninstalled PMS, and reinstalled PMS several times, but cannot get out of this loop.

PROBLEM RESOLVED. 02/26/2020 - I uninstalled the PMS from my Windows desktop similar to earlier problem solving. I performed the following steps.

  1. Deleted both Windows 10 registry entries Plex, Inc. and Plex.tv (if it exists).
    • Open your Windows Registry by typing regedit in the search bar on the taskbar.
    • Open the folder HKEY_CURRENT_USER.
    • Open the folder SOFTWARE.
    • Locate and delete the folder Plex, inc.
    • Locate and delete the folder Plex.tv (if it exists)
  2. Re-booted Windows desktop.
  3. Installed PMS update 1.18.8.2461-03ad9abb4 dated February 26, 2020.
  4. Sign-in to your account. If LAUNCH button appears, click it.
  5. Under your Home panel, click on MORE >.
My Media Server can't find itself
2

Thanks for the hint at fixing this.

But no joy from my end, same problem.

Removed app, its folders (from profile too) and registry, nothing worked, still looping.

Any other hints are most welcome.

Thanks in advance.

3

Sorry to hear that.

You’re on Windows 10 Pro?
Did you install the 2/26/20 update?
Make sure Plex doesn’t try to “auto-update” to any newer updates. I still use the 2/26/20 update.
I’ll look again to see if I overlooked a step to resolve mine. I’ve had no issues since.

4

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