Guide does not show correct episode length until PMS service is manually restarted

Live TV & DVR
1

Server Version#: 1.24.3.5033
Player Version#: N/A
Tuner Make/Model: HDHOMERUN PRIME
Guide/Lineup name: Verizon Fios Burlington (MA , US)
Using XMLTV?: No
Channel number/Name: 190/690 Comedy Central

I had previously posted here and here to try to have this issued addressed, but no progress has been made in the 9 months since I first identified this issue.

Greetings. On Monday of this week, all of the episodes of The Daily Show with Trevor Noah airing at 11:00 PM EST on channels 190/690 this week had the incorrect episode length: 30 minutes. As I had to do previously, I manually restarted the Plex Media Server service manually, and after the restarting the server, the Guide for all the episodes for the week had been corrected to have the correct episode length: 45 minutes. All of the episodes of The Daily Show with Trevor Noah airing at 11:00 PM EST next week have the incorrect episode length again: 30 minutes. In order to correct this, I will need to restart the Plex Media Server service manually again next Monday.

Attached is a log bundle (4.3 MB)
from about 10 minutes after when I last restarted the Plex Media Server service.

2

This issue has occurred this week as well.

This is the DVR schedule before a manual restart on Monday morning.

plex-dvr1
plex-dvr11358Ă—368 34.5 KB

This is the DVR schedule after the restart.

plex-dvr2
plex-dvr21320Ă—379 33.3 KB

What is different in this instance is that the episode lengths are still incorrect for Monday and Tuesday, the episode lengths for Wednesday and Thursday have been corrected.

I also attempted a manual guide refresh after restarting the service, but it did not resolve the issue.

Logs (4.1 MB) attached.

3

On Friday of this week, all of the episodes of The Daily Show with Trevor Noah airing at 11:00 PM EST on channels 190/690 for next week and the following week had the incorrect episode length: 30 minutes. As I had to do previously, I manually restarted the Plex Media Server service, and after the restarting the server, the Guide for all the episodes for next week and the following week had been corrected to have the correct episode length: 45 minutes. This is the first time I have seen all episodes corrected, not just the current week.

The problem still exists though that a manual services restart was required to fix the problem.

Logs (4.4 MB) attached.

4

After appearing to work correctly for 2 weeks, the issue happened again this week.

Today, although the Monday and Wednesday episodes had the correct length, the Tuesday and Thursday episodes had the incorrect length.

A manual service restart at 7:00 AM EDT resolved the issue, and all episodes are now listing the correct episode length.

Logs (4.4 MB) attached.

5

Thank you for the diagnostics - i am referring your new set here to the development team
Guide does not show correct episode length until PMS service is manually restarted - Live TV & DVR - Plex Forum

I will close this thread

8

@dugiehowsa

A fix for this was released yesterday in Plex Media Server beta 1.30.2.6563

  • (DVR) DVR schedule is now corrected when the guide updates. (#13217/#12821)
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