Hardware Transcoding not working on Plex - What am I missing?

Plex Media Server NAS & Devices
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1

Hello everyone,

I just got my NAS setup installed TrueNAS Scale. I have everything running and working great except, the hardware transcoding in Plex.

Below screenshots from my CPU and from my settings in the Plex app.

I have Allocated the GPU to Plex but still it does not use Hardware Transcoding (I am a PlexPass user).

Does anyone has an idea what the issue could be ?

I tried everything I thought of or what I was able to find on google but no luck.

Server Version#: 1.32.6.7468
Player Version#: No Matter which end device and player used, hardware transcoding never works.

CPU:

image
image1242×560 15.6 KB

Plex Settings in TrueNAS:

image
image734×681 35.7 KB

image
image735×680 33.5 KB

image
image738×677 44.2 KB

And setting in Plex:

image
image1286×312 50.9 KB

2

Update to version 1.32.6.7557 and see if that fixes your problem.

There was an issue for HW transcoding on the version you have installed:

3

Thank you for this. I updated to the latest version but sadly I still have the same issue. For some reason it it still not hardware transcoding.

What can be done now to fix this?

4

This version and it’s companion 1.32.7 build were withdrawn due to faults.

Please use current Public or PlexPass builds.

5

The version I am currently running is: Version 1.32.7.7571 and hardware transcoding is still not working for me.

6

May I have the server DEBUG logs zip file which captures the playback failure please ?

  1. Restart server
  2. Wait 2-3 minutes to stabilize
  3. Recreate/capture failure
  4. Download Logs ZIP file
  5. Attach
7

@ChuckPa
I have the same problem with unraid.
More info here: Unraid + Nvidia GPU HW transcoding issue - #28 by l0rdraiden

Versión 1.32.6.7557

I have followed your steps and this is my debug logs, please confirm once downloaded

1 Like
8

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