Hauppage Q955 Live TV DVR disappears after last update?

Live TV & DVR
1

Server Version#: 1.22.2.4282
WTF?

2

I will give this a bump.

Cannot believe no one can help and I got in touch with Plex on social…OMG useless retards.

3

Any chance of server logs with debug enabled and then server restarted and see what shows up in DVR Settings

see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

You could also try latest beta - see plex.tv/downloads and login with your plex.tv account

4

Plex Media Server Logs_2021-04-20_12-34-30.zip (5.3 MB)

5

The logs show that a DVR was discovered
The pid and vid numbers indicate it should have showed up on the DVR Settings page as available - WinTV-HVR-955Q

What did the Server DVR Settings page show then ? The DVR discovery was at 12:31 on April 20th

Apr 20, 2021 12:31:03.690 [26148] DEBUG - Grabber: Found 2 scanners.
Apr 20, 2021 12:31:03.691 [26148] DEBUG - DVR:Device: Device was alive, refreshed device://tv.plex.grabbers.tunerservice/dvb%23bda%23usb%23vid_2040%26pid_b123%26mi_01%236%26390a3b27%260%260001%23.

You should be able to either Delete the DVR and recreate it or if not showing as selected, then click “SET UP PLEX DVR” on the Live TV & DVR server settings page

6

That does nothing to help, but this, posted elsewhere in this forum, works:

7

Thanks for that feedback. I still do not know what the DVR Settings screen looked like when the logs were captured

So only 3 files you deleted were the tv.plex.providers.epg.cloud,xxxxxxxxxxx db files?

8

It indicated there was no tuner and I had to set one up. When attempting to set up a new tuner it would never find it until I followed the instructions to delete the files in the appdata section.

9

I cannot see this in the logs. The logs covered period Apr 20, 2021 02:15:38 to Apr 20, 2021 12:34:24 - at what time did you click the SETUP DVR button?

Next time this happens - when you unable to set it up - could you put these requests in a browser and copy out the responses and save into text files

http://127.0.0.1:32400/media/grabbers/devices/discover?X-Plex-Token=xxxxxxxxxxxx

and

http://127.0.0.1:32400/livetv/dvrs?X-Plex-Token=xxxxxxxxxxxxxxxx

You will need to add a server security token to each request - you can copy the value from the registry HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server\PlexOnlineToken

Please provide those responses with debug logs and screenshot - if the issue comes back

10

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