Help! h.265 - Windows 10 playback

Everything is current.

h.265 in MP4 format. AC3 audio. Plex in Windows 10 only plays audio. No video. Both VLC and J. River play the files fine. What am I missing. Is there a codec I need in Windows.

Please help.

Thanks

Please download and install the Plex Media Player app available from below, not the one from the Microsoft app store.

https://www.plex.tv/media-server-downloads/#plex-app

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