Help! h.265 - Windows 10 playback

Plex Players Desktop Players
1

Everything is current.

h.265 in MP4 format. AC3 audio. Plex in Windows 10 only plays audio. No video. Both VLC and J. River play the files fine. What am I missing. Is there a codec I need in Windows.

Please help.

Thanks

2

Please download and install the Plex Media Player app available from below, not the one from the Microsoft app store.

https://www.plex.tv/media-server-downloads/#plex-app

3

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