Help - I can't get my server linked to my account

Hello everyone. I am not able to get my plex server working.

It has worked well for years, originally built on a Windows 7 computer, then lazyness made me convert it to a VM and hosted it on a better machine. This worked fine however I knew it was about time to upgrade. I also linked my server / account with my cousin’s plex for a while. Everything worked fine but somehow my own plex account was no longer admin and I couldn’t create new users when I wanted to.

So I decided to unlink everything. At this point I could never get my Server back with my account which I figured … Windows 7 is dead. No point trying to relink such an outdated insecure device.

So I created myself a new VM using Ubuntu Server 22.04
I didn’t have any trouble with the setup (getting the signing for the package), installing, mapping my shared drive containing all my stuff.

My issue is when I go to \ipaddress:32400/web
I get to the window saying " This application is at ipaddress and is not hosted by Plex. Continue only if you recognize this server and wish to grant access.

Which seems good.

But when I then continue with Email to login… it authenticates and then gives me

Not Authorized
You do not have access to this server.

I googled.
rebooted the server
I verified the Preferences.xml file in ```
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/

My preference.xml file seems pretty blank

<?xml version="1.0" encoding="utf-8"?>
<Preferences OldestPreviousVersion="1.32.1.6999-91e1e2e2c" MachineIdentifier="f>


I am out of ideas and I am thinking it's not the server, but my account, which I did all I can to reset it it to default....

Any ideas or suggestions?

I finally resolved it after lots of research and headaches.

Someone on reddit pointed out to a DNS issue. I corrected and changed my DNS to cloudflare 1.1.1.1 and google 8.8.8.8
Rebooted server. No change.

I figured I may as well try to link it directly from the actual linux server.
I installed the server version of Ubuntu so this forced me to Install the ubuntu gui desktop

Once installed, I also added firefox and I joined it directly from the server.
This worked perfectly.

I am all good.

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