Help with plex preroll error

Plex Media Server Desktops & Laptops
1

Server Version#: 1.19.1.2645
Player Version#:

Im getting the following error trying to use preroll video. Iv added the same media file to a video library on plex and it works just fine. No errors in the logs

Playback Error

An error occurred trying to play “PreRoll”.

Error code: s1001 (Network)

2

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