So my server isn’t able to connect remotely 100% of the time. Sometimes I can connect, sometimes I can’t. This has driven me insane and i’d like to fix it ASAP.
I have an AT&T Pace 5268 router, and I got port forwarding instructions from here: https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1123072?gsi=SjZ8
I was also able to find some Plex-specific instructions here: https://forums.att.com/t5/AT-T-Internet-Equipment/Pace-5268ac-Port-Forward-32400-Plex/td-p/4846606
I tried to follow these the best I could to set up TCP and UDP to port 32400. Everything looked like I had it configured correctly, but clearly I didn’t. The main way I check to see if my server is connected to remote access is via the Alexa app. And every single time it’ll say those dreaded words: “Your Plex server appears to be online, but remote access is not available.” I’m at my wit’s end with this stupid thing, and I just want to set it up properly.
I’ll provide whatever additional info you require if you need it. Thanks in advance.
I have the same issue It works most of the time, but it shows that there’s no remote access, even though there is. It’s glitchy though. Doesn’t work all the time. I’m behind a VPN too, so that may be the issue.
If that tests fine, the the problem is with your Plex machine. The remote access detection under settings seems to be buggy, but I have had no issues connecting to mine remotely. If you have a firewall enabled on the machine, then make sure port 32400 is allowed there too and make sure that traffic isn’t being blocked (should be in the log or in a notification).
If all this checks out and it still doesn’t work, then upload your Plex Media Server logs immediately after it fails so someone can check to see what is happening.
Hi, sorry I didn’t get back to you sooner. I’ve been busy with other things.
Just checked with the tool, port 32400 is closed.
I also found this page on my router today called Firewall Rules, which governs traffic coming in and out. I believe this is what you were referring to, and I managed to set it up to what I believe is correct. However, it changed nothing. If you want I’ll send you some screenshots to see if that helps.
Basically, there are generally 2 places that “rules” can be configured. One is in the firewall, and the other one is the NAT/PAT port forwarding. TCP 32400 has to be allowed to your Plex server in both places.
Since you have to enter the IP address of your Plex server in the configuration, this means that it will stop working if your IP address changes. This means that you should either:
Assign a static IP address to your Plex server and exclude that address from any DHCP configuration for the network.
Create a static reservation in your DHCP server configuration in your router for your Plex server. It will require you to know its MAC address, but this will make sure that it always gets assigned the same IP address every time.
