When I first log in to the plex app on the 2019 Nvidia Shield, everything works fine. If I switch Profiles, I get No Items to display this directory appears to be empty. Now I can hit the back button on the remote and select another folder, and it all comes up, and go back home, and it’s all there. …

I’ve been getting that this last week or two myself. I am out of town, so I just assumed it was an issue with the device not getting the internet shortly after waking up. Are you remote as well, or in-house? FYI, you can press the “BACK” button to get to the left-hand list of pinned items, then m…

Yes, I do know the back button does work. I have about 9 shields on my property, and while the back button workaround is acceptable for my wife and me, but my younger kids aren’t always great about it, especially since they would just switch and go. It’s not the end of the world, but I know the last…

I forgot, yes all in house no remote.

Oh, I understand the workaround isn’t an acceptable “fix” for this. It shouldn’t happen at all. I was hoping to provide some relief while we await an official fix from Plex about this. As for in-house, that’s good to know. I wanted to provide some background info on my end here, and wanted to fi…

How do we elevate this to Plex Corp?

I reported this in another thread as well. [image] Plex Intermittently boots to frozen empty home screen Streaming Devices Server Version: Version 1.30.0.6486 Player version: 9.13.0.37059 Within the last week I’m having an intermittent problem with both my shield client…

I have the same problem on our Shields. Server is v1.30.0.6486 (Synology). Not sure what the Shield app version is but should be latest. Only workaround I’ve found (other than force close) is to select a user which displays the “Directory appears to be empty” message. Double-tab the Shield ho…

You can push the back button to get to the menu to unfreeze it. I wish plex corp would say something like yes we see the issue and are looking into it. Seems to be no movement on their part.

@DaveBinM Is there any update on this issue?

I don’t have anything further at this stage, most folks have been away over the Christmas/New Year period.

Home Screen Error when switching users on 2019 Shield TV

Plex Players

interweb-tech December 12, 2022, 2:07am 7

I reported this in another thread as well.

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Home Screen Error when switching users on 2019 Shield TV

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