Server Version#: Version 1.18.0.1944
I had Plex server running for years under windows 7 without any issue. Recently, I moved my server to put at my nephew’s house who has WebPass as the service provider. My router was eero(1st generation) and I ran it from from Comcast Networks. For years and years I never have any issue regarding connect remotely. After moved my server to my nephew’s house (he also has eero router (2nd generation), no matter what I configured on the eero router with port forwarding on eero and manually on Plex, it never works; it went to GREEN for a few seconds then went back to RED which showing Indirect Connect. I had tried to troubleshoot for a few weeks and still acted the same way it was. I called Web Pass tech-support and they said they don’t do any port restriction or had anything to do with uPnP. At this time, I ran out of idea, let me know what else I can do to fix this? At this time, my family & friends still streaming remotely from my Plex server, but it show indirect, since it’s show indirect, so all the streams has to transcode before it send out and I wish I can setup Plex to work direct so it can stream out the actual bandwidth from the video since the WebPass service has the uplink up to 894Mbps. By the way, Samsung TV can not connect to my Plex server remotely at all, but any other devices can.
Please help !
