Hi,
The page https://support.plex.tv/hc/en-us/articles/225877427-Supported-DVR-Devices-and-Antennas this is supported now. I have the device connected by USB to the Plex server machine. How do I add this? Add a DVR button looks for a compatible device in the network. But this is connected directly to the Desktop running the server.
Thanks
Download the Plex Server from the website and install again. Do not run the update feature through the existing Plex Server browser interface.
Once you do that, Plex Server will automatically detect the Hauppauge device and you can add it through the Add DVR button.
T̶h̶i̶s̶ ̶a̶n̶s̶w̶e̶r̶ ̶d̶i̶d̶ ̶n̶o̶t̶ ̶w̶o̶r̶k̶ ̶f̶o̶r̶ ̶m̶e̶.̶ ̶I̶ ̶a̶l̶s̶o̶ ̶c̶a̶n̶’̶t̶ ̶g̶e̶t̶ ̶P̶l̶e̶x̶ ̶t̶o̶ ̶s̶e̶e̶ ̶t̶h̶e̶ ̶9̶5̶5̶q̶.̶ ̶I̶’̶v̶e̶ ̶t̶r̶i̶e̶d̶ ̶r̶e̶-̶i̶n̶s̶t̶a̶l̶l̶i̶n̶g̶ ̶P̶l̶e̶x̶.̶ ̶I̶’̶v̶e̶ ̶t̶r̶i̶e̶d̶ ̶u̶p̶d̶a̶t̶i̶n̶g̶ ̶a̶n̶d̶ ̶r̶e̶i̶n̶s̶t̶a̶l̶l̶i̶n̶g̶ ̶t̶h̶e̶ ̶9̶5̶5̶q̶ ̶d̶r̶i̶v̶e̶r̶s̶.̶ ̶N̶o̶t̶h̶i̶n̶g̶.̶ ̶P̶l̶e̶x̶ ̶c̶a̶n̶’̶t̶ ̶f̶i̶n̶d̶ ̶t̶h̶e̶ ̶d̶e̶v̶i̶c̶e̶.̶
Nevermind. The issue was an old version of Plex. It kept wanting to download 1.5.2 but I cleared my cache and tried again and it offered me 1.7.2. For the OP, you must be running 1.7.2+ for a USB tuner to work.
I have plexPass. If I download from plex.tv, I get 1.5.6. How do I get 1.7.2+?
NVM: I figured it out. Go to Settings, scroll down to Update Channels button and change from Public to PlexPass. Check Updates changes instantly to newest version
I purchase an Hauppauge pcie tv card, one that was on the approved list. It is the version 9 the isn’t detected. When will a patch be released?
I get “no channels” with Hauppauge WinTV-HVR-955Q on Windows 10. I rebooted my PC several times, and still nothing. Installing the WinTV 8 from Hauppauge does work, but not in Plex. Can someone help how should I troubleshoot? I am getting the content from Comcast Xfinity TV - just a basic television and I have a IR blaster for the media PC to issue IR signals to the set-top box.
@panuganty You probably need to remove the other software, and then try using Plex.
@DaveBinM I tried doing it, and even reinstalled my Win10 to start fresh. Still no channels are discovered. The Windows MCE was exceptional at the TV recordings and I couldn’t stay with Win7 any more (MCE doesn’t work on Win10).
I would appreciate if you can at least point me to find where the problem is with Plex & Hauppauge/Comcast.
@panuganty Let’s start with some logs. 
If you could try to set up the DVR, and then post logs, it’d be helpful in tracking it down.
@DaveBinM - Thank you for offering help. Attached are the server logs (Settings->Help). The Plex.txt in C:\Users\Media\AppData\Local\Packages\CAF9E577.Plex_aam28m9va5cke\LocalState\Logs did not get any updates during this scan and I am not attaching it (I truncated the file before starting the scan, and it didn’t get any new lines).
@DaveBinM - any thoughts from the logs?
@rpanug I’ve not had a chance to look yet, but once I’ve looked, I’ll let you know.
@rpanug said:
I get “no channels” with Hauppauge WinTV-HVR-955Q on Windows 10. I rebooted my PC several times, and still nothing. Installing the WinTV 8 from Hauppauge does work, but not in Plex. Can someone help how should I troubleshoot? I am getting the content from Comcast Xfinity TV - just a basic television and I have a IR blaster for the media PC to issue IR signals to the set-top box.
I’m actually have the same exact issue. Any movement on this?
@WudanBal - No movement, and no help. The particular Hauppauge mode WinTV-HVR-955Q doesn’t seem to be supported in spite of the Plex documentation saying that it is a supported model. Plex TV was a major disappointment since I can’t get to use the feature.
@rpanug Can you confirm with me that nothing else was using the tuner at the time? It appears to me that the tuner is failing to tune during the scan.
@DaveBinM - Thanks for the response. No other process was using the tuner at that time. I also made sure that the Comcast unit is running at the time of the scan.
@rpanug Hmmm. I’ll need to dig a little deeper then. 
I have the same issue…I am in Canada however. I am trying to get plex to recognize the Rogers set top box. Using the Hauppage hvr955q. it has a antenna/cable option and a composite rca option…it isn’t finding the composite signal if that makes sense.
