I’m still having this problem, but I’ve noticed that it’s also preventing Plex from finding, or at least displaying, any cast information for most or all newly-added movies.
I’ve found this thread [HowTo] Reset metadata agent preferences to defaults and whack caches which says that it’s only for legacy agents, but I’m using “Plex Movie” as scanner and agent in the library settings, rather than the “(Legacy)” versions. However, in the PMS global Agents settings the three “additional agents” explicitly include the legacy version of Plex Movie, so it’s unclear to me whether the instructions in that thread will work or not.
Can anyone either confirm that the procedure in the link above will work for the newer agents, or alternatively link to a procedure which does?
Thanks again.
Edit:
I’ve found that using Fix Match and then selecting the first returned result (without using the advanced search) is actually filling out all of the missing metadata. How can I get this behaviour to happen automatically when the movies are added to the library, like it used to? Additionally, “Refresh Metadata” does nothing for this problem.
If no-one can answer those questions, how about some way to apply “Fix Match” to multiple movies at once? I’d rather not have to check through all my movies by hand and then apply the fix individually.
Also, to clarify: the library has already been updated to use the new agent, and my movie filenames are all in the “name (year).ext” format, having mostly been recorded from terrestrial broadcasts through an HDHomeRun tuner.
