@jtm9054 said:
Deleting DroboApps/.servicerc worked for me. Thank you!
I deleted the file but still no luck. It won’t auto-install when I restart the drobo. Is there another way to manually install a .tgz file? there has to be a way in unix. Im connecting on a mac to a drobo 5N.
oh this is great. after all my tinkering with this, now my media won’t play with Simplex either. Jesus this is annoying.
Probably a stupid question, but all the above instructions mention a “Plex.tgz” file. From Plex’s site, when you download the server file, it comes with the extension “.tar”. Am I downloading the server file from the wrong location? I have a Drobo5N and am having a heck of a time getting the latest Plex installed on my system.
Based on another thread, looks like the download on Mac changes the file extension.
After placing the file in the DroboApps directory and restarting the Drobo, the only thing that ends up in the newly created flex directory is a file called “host_id.txt”.
I can’t manually update no matter what I do. And now, for some reason, videos won’t play on my apple tv 4, or my roku. On the apple tv my videos were playing on the Simplex app, but now they won’t. The only way I can watch videos on PMS is with the Plex Home Theater app on my laptop.
has anyone successfully been able to run Plex on Apple TV 4 with Plex server running on a Drobo 5N?
On Apple TV it says my plex server needs updating? Tried manually updating plex server but can’t seem to do it anymore.
The current version 9.12.13 will allow interface with new Apple TV, which I’ve just tried to run via the Plex app. Unfortunately I’ve run into the manual install bug as well. If anyone from Drobo monitors these boards it would be nice to hear from you on this…I’ve tired three times now to manually install and each time the link to the Apple TV gives me the same message - Server needs update. Not good.
Ok, so was able to manually install ONLY after a suggestion: Try this: delete the file “/mnt/DroboFS/Shares/DroboApps/.servicerc”. This is a hidden file, so you might have some trouble finding it.
After deleting that file - and this was after manual install of the update - the app was up and running after a reboot. Prior to that it would not run but was installed.
Ugh… and today there’s another new version “0.9.12.18.1520-6833552”.
I have found every update for me needs removal of the .servicerc file 
@kujako said:
Ugh… and today there’s another new version “0.9.12.18.1520-6833552”.
And now another new version… I’m done. No more updates for you! Now if only I could find a way to turn off the update warning.
Still nothing. I have tried every recommendation and I cannot get Plex to update past 0.9.12.11
Tried deleting the .servicerc file. Uninstalling plex and reinstalling. Automatic and manual updates. Neither work.
I have gone so far as to completely reset my drobo and still nothing. I’m stuck on 9.12.11
Very frustrating.
@jsesh said:
Still nothing. I have tried every recommendation and I cannot get Plex to update past 0.9.12.11
Tried deleting the .servicerc file. Uninstalling plex and reinstalling. Automatic and manual updates. Neither work.I have gone so far as to completely reset my drobo and still nothing. I’m stuck on 9.12.11
Very frustrating.
K. Wow. So FINALLY got it. Here’s what I had to do.
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Is there a universal trick yet? I am on 9.12.18, and have had no trouble updating by just putting the plex.tgz into the Apps folder and rebooting drobo…until now. Now no matter what i try the version still reports 9.12.18 and plex.tgz is still in the apps folder. Obviously the drobo doesn’t install it now.
@sbushman18 said:
Is there a universal trick yet? I am on 9.12.18, and have had no trouble updating by just putting the plex.tgz into the Apps folder and rebooting drobo…until now. Now no matter what i try the version still reports 9.12.18 and plex.tgz is still in the apps folder. Obviously the drobo doesn’t install it now.
Same problem here with 9.15.2
Looks like there was a 5N firmware update to version 3.5.6 released. After installing that 5N update, I tried to update Plex via the regular way (drop the .tgz file in the DroboApps folder & reboot Drobo) and it updated Plex successfully. Seems like the manual update process is working again without any special tricks.
These posts certainly pointed me in the right direction, thanks.
As a Mac user, I found that Safari was indeed converting the .tgz files into .tar files immediately after downloading. The solution to this was to go to Safari - Preferences… - General, and uptick the box marked "Open ‘safe’ files after downloading. This ensured that the file remained a .tgz .
I then used Terminal to enable showing invisible files, and deleted the .sevicerc file from DroboApps, and restarted the Drobo.
Update was successful. But when I go to the settings page of the Plex Media Server, it is still telling me that I need to update it. Even though I have the latest version available without having a Plex Pass.
So I have just bought myself a Plex Pass and downloaded an even newer version of PMS. Yet it STILL tells me that a newer version is available.
On top of all that, it now will not let me sign in… “There was a problem signing in to Plex”!
I GIVE UP.
You did everything right up until you got to the settings page and pressed the “update” button. Ignore that button. It will only do you harm. Go to Plex.tv, log in and check out what is the latest Plex Pass PMS installer available for Drobo.
By pressing the “Update” button installs the original / ancient version (undoing all the work you just did to upgrade the PMS “manually”).
Go through the same flow, as before, look at the version after the manual install and notice it should not be the latest.
Just ignore what the settings page is telling you wrt it knowing that your version of PMS is outdated. It is up to date.
Let me know if this doesn’t work for you.
Sorry, I didn’t explain myself very well there did I.
I didn’t press the update button on the Drobo Dashboard, I actually went to the Plex Media Server configuration web page and pressed “Settings”. Where it tells me that I am running version 0.9.15.5, and that “An update is available. Please install manually.”
But as of today (23/2/16), version 0.9.15.5 IS the latest version. Even with the Plex Pass.
I still have the problem signing in to Plex. Not sure where to start trouble shooting that. Perhaps I should start a new thread.
You explained yourself just fine. I was talking about the PMS settings config web page. That is what will happen. The version number it thinks is loaded (my hypothesis) was hard coded to something old and hence it always thinks that you need to update your SW when you don’t.
As far as having issues logging in, I would recommend restarting after you are certain you have a clean install of the latest S install of PMS from the Plex Pass channel (nuke Plex directory and RC file in DroboApps folder just to be safe).
Make sure that cache on browser is cleaned, relaunch browser, etc.
Ensure that your UN and PW are working on Plex.tv website just to be sure.
