Http://myip:32400/web redirect to "You do not have access to this server"

Plex Media Server Desktops & Laptops
1

Hi,

I’m trying to install Plex on a AWS LightSail server. The instance is running Ubuntu 20.04 LTS. I followed the documentation and installed Plex Media Server and I opened the port for the app. I’m using plexmediaserver 1.25.8.5663-e071c3d62.

As you can see plexmediaserver is running well

plex media server running
plex media server running1920×650 97 KB

When I go to http://myip:32400/web I’m being redirected to a page with this message : “You do not have access to this server”

You do not have access to this server
You do not have access to this server963×519 16.8 KB

I saw in the documentation they mention the file Preferences.xml, I opened it but I have none of the info they mention (PlexOnlineHome=“1” PlexOnlineMail="jane@example.com" PlexOnlineToken=“RanDoMHexIDecIALtoKeNheRE” PlexOnlineUsername=“ExampleUser”).
I haven’t been able to log my plex account so I suppose this is normal than I have nothing in Preferences.xml

I have no idea why I can’t setup plex sever and why I’m not authorized to access it.

Thanks for your help

2

Are the workstation you use on the same IP net as the server?

And if not, look here:

3

Thanks it was actually the problem. The command in your doc wan’t working for me (ssh ip.address.of.server -L 8888:localhost:32400) so I used this one :
ssh -N -L 8888:localhost:32400 -i KEYFILE USER@SERVER-IP

Thanks again for the help

4

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