You do not have access to this server

Plex Media Server Desktops & Laptops
1

Server Version#: Plex Media Server v1.27.0.5897-3940636f2 - Ubuntu PC x86_64 - build: linux-x86_64 debian
Player Version#: Plex Web 4.76.1

Hello,
I had for some years Plex running with no issues on Debian 9 due to it going EOL now, I reinstalled the server with Ubuntu 20.04.4 LTS (Focal Fossa)
Installed the Plex server according to Installation | Plex Support
When opening http://<public-ip>:32400/web it does redirect to /web/index.html#!/setup/765b66c23ba8236200af99dc22c6969884184429 as expected but as soon as I login then it does go to /web/index.html#!/ and if I then go back to the setup URL I get the error You do not have access to this server.

Any ideas how to get the server setup correctly?

Thank you for the help

2

Make sure you access the server locally (=local IP from within the same subnet).

Are you going for a clean install or do you try to migrate your old setup?

3

The Server is hosted in a datacenter, so I do only have access over the public IP and not over the local one

It is a clean installation, will re up all my media after it is installed

4

You could create a SSH tunnel to make Plex consider this to be a „local“ connection.

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5

Ok, over the tunnel it did open the Setup URL but only with the spiny icon:

image
image926×444 25.7 KB

Would I need to reset something?

6

Any browser plugins/add-oks which might be interfering?

7

Nope, only active plugin is Bitwarden, same on fresh installed Opera for example too

8

Does the issue persist if you reboot the Plex Media Server on that remote machine? Any errors showing in the server logs?

1 Like
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