HW does not work on Nvidia Shield

Hello. I have a Plex Server on Nvidia Shield and Ples Pass, hw is enabled in the settings, but it still does not work. What am I doing wrong?


Screenshot

Server Version#: 1.25.2.5319
Player Version#: 8.27.2.29938

probably because you’re playing it in chrome which doesn’t support 5.1 audio? thus resulting in a full transcode?

Works fine on my Shield running same version of PMS.

Attach debug level server log files. Maybe they will show something.

See Reporting Issues with Plex Media Server.

Attach the entire zip file to the thread. Drag it into the message window. It will insert at the cursor location. You can also use the upload button, the one with the arrow pointing up.

Screenshot (1021)

Plex Media Server Logs_2021-12-22_13-20-39.zip (67.7 KB)

You have Android 9 or 11 on your shield? I have 11 beta

I think this is the problem
Dec 22, 2021 13:19:21.279 [31503] DEBUG - [Transcode] TPU: hardware transcoding: enabled, but no hardware decode accelerator found

Problem is urgent

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