Thank you
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I am not concerned about your data. It is always safe
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From this point forward, please do not use Windows File Explorer to view or manage Plex files on the NAS. Windows will damage the names & files because SMB does not support what’s needed.
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I can see now that you had a compound failure at installation. This usually occurs when the “Repair” button is pressed after upgrading from DSM 6 but is easily recovered now that we know what happened.
Therefore:
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Uninstall Plex again. Again use the Erase option.
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Control Panel - Shared folders
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DELETE the PlexMediaServer shared folder (KEEP THE PLEX SHARE)
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NOW, with your metadata in the “Plex” shared folder,
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Install PMS you downloaded from Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More using Package Center “Manual Install”.
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You will now get installation failure messages (until the installer is satisfied all conditions are correct).
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Screenshot the instructions the installer gives you if necessary. If you do not, you can end up with a “System Error 0” failure (which is a permissions fault)
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When everything is correct, the installer will sit in the ‘Installing’ screen for quite some time (3 minutes for each 1000 items you have indexed in Plex) while it processes each item.
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If DSM kicks an error and wants you to sign in again – That’s fine.
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The installer, even if not visible, will continue to run until complete.
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DO NOT RESTART DSM until it is done.
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In the Plex shared folder, you will find – “Migration.log”
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This file details where it’s at in the migration process.
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The final step is “Clean: /volume*/Plex” where it removes all of Plex’s extra files from the Plex shared folder.
I have seen where installation with migration needs anywhere from 5 minutes to 2 weeks (480 GB of metadata) so judge accordingly but do not panic.
