I cannot access my server with a browser but i can with the Plex app

Plex Media Server Remote Access
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252

Hi, I’m having the same issue. Could you please reset my certificate?

253

@BigWheel - Seems like you have a much larger issue with the certs on your end… alot of requests. Could you also reset my Certificate? Here are my logs:
Plex Media Server Logs_2021-11-28_12-00-58.zip (1.2 MB)

Thanks in advance.

254

Hi, I’m having the same issue. Could you please reset my certificate?

255

I’m having a similar issue. I can access my NAS via apps, but I receive a ‘Not Authorized’ message when accessing via web. Logs show cert is expired. Please help! TIA.

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Hey fellas,

Any idea how long it takes support to offer assistance?

TIA

257

@BigWheel i’m having the same issue. My local server (plex thuis) does not connect to the web player but all the apps work. Is this because of the cert?

258

@BigWheel I am having this issue also. All the applications work, just randomly now the browser has stopped. It was working a few days back.

In the console of EDGE:

[Connections] SERVER NAME is unavailable at https://XXX-XX-XXX-XX.daXXX45955XXXdfb3.plex.direct:8443/media/providers (Status 0)
[Connections] Prevented fallback to insecure connection for SERVER NAME

259

@knownhero what is your server installed on? Is secure connections set to Preferred? can you access via Localip:32400/web. have you tried clearing cache/site data for app.plex.tv do you allow. does it do the same in other browsers besides Edge?

@Soulplayer is it not necessarily because of cert. Could be browser or extensions blocking third party cookies etc. I generally recommend first clearing cache/site data in browser and restarting server to begin with and check other browsers

You can manually regenerate the certificate via these steps:

  1. Browse to the Plex Media Server data directory on your server
  2. Open the Cache folder
  3. Delete cert-v2.p12
  4. Restart Plex Media Server
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@BigWheel

  • Installed on UNRAID using (linuxserver/plex)
  • Secure connections set to Preferred
  • Can visit local
  • Cleared Cache
  • Does the same on Chrome and Firefox

It’s really strange it was working fine, I then brought the plex pass and now it doesn’t. I don’t think that would have done anything to it. But that’s when I noticed the issues.

EDIT - As a test I thought I’d try my iPhone on safari on 4G to see if that works. And that seems to have worked.

EDIT 2 - Figured it out. Turns out work firewall was blocking it! Note to self or anyone, test on a device that’s outside of the problem area. I just setup a proxy and now connect to it via 443

262

can you reset my certs please having the same problem

263

@Armando26 it is reset

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@BigWheel I have the same problem as the rest, can you please reset mine as well?

265

reset @skaning

1 Like
266

@BigWheel Can you reset mine too?

267

sorry for late reply @FMisplon looks like you created a new server shortly before posting. it all looks fine from what I can see. are you still having issues?

268

Hi, I’m having the same issue that cannot connect to server when using app.plex.tv, although ip:32400 seems to connect. I cannot connect through ios app either. Can you reset my cert as well?

Thanks,

270

@BigWheel I’m having the same problem after upgrading my docker container.

  • https://app.plex.tv/desktop says “unable to connect securely”
  • Can access the server with http://IP_ADDRESS:32400
  • Can access via phone/tv/console apps
  • Deleted the entire /var/lib/plexmediaserver/ folder as a first step for troubleshooting
  • Secure connections was already set to Preferred
  • No browser extensions

Happy to share logs or anything you need. Thanks!

271

Managed to log onto the online plex server and it asked to reset/add a new server so had to set it all up as new.

1 Like
272

@jabbercube your server looks like it got a new cert yesterday. Are you still having issues?

@hjlee918 Reset your cert

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3 posts were split to a new topic: Cannot Access Server