I cant claim/reclaim server

Plex Media Server
1

Server Version#: 1.41.4.9463
Player Version#: 1.107.2.300-7093f413

Lately (about 2 or 3 weeks) I am having alot of troubles with PMS losing connection to server.

I 've tried Regedit hack, restart pc, change dns provider, nothing works.

This kind of situations occurs:
Cannot detect any PMS (and is running)
Detects the server but it can not be claim because always gets a unknown error.
Webplayer doing endless loops at startup.

I have been looking at logs, and see errors like:

Feb 12, 2025 22:51:47.540 [25320] WARN - [Req#24f] FeatureManager: Couldn’t get features. Trying again soon.
Feb 12, 2025 22:51:47.541 [2324] DEBUG - [Req#24f/HCl#12d] HTTP requesting POST https://plex.tv/api/v2/pins?strong=true
Feb 12, 2025 22:51:47.542 [22780] DEBUG - Completed: [127.0.0.1:60337] 500 POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxFc6WwF (6 live) #24f GZIP 495ms 405 bytes (pipelined: 6)
Feb 12, 2025 22:51:47.637 [15480] DEBUG - [Req#24f/MediaProviderManager] we had 1 cloud providers online, we now have 1
Feb 12, 2025 22:51:47.637 [15480] DEBUG - [Req#24f/MediaProviderManager] cloud provider (Metadata) is online and available
Feb 12, 2025 22:51:47.643 [19836] WARN - [HttpClient/HCl#12d] HTTP error requesting POST https://plex.tv/api/v2/pins?strong=true (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘plex.tv’)
Feb 12, 2025 22:51:47.662 [2324] ERROR - [Req#24f] MyPlex: Failed to retrieve PIN: -60

Can somebody help?

Thks

2

Do you have DNS rebinding enabled on your router? Can you access plex.tv from the server?

3

I have configured dns to 8.8.8.8 in the server pc.
I can access plex.tv from the server pc.

4

Can you post a copy of your server logs after those changes?

5

Yes, shure.
Plex Media Server Logs_2025-02-14_01-09-20.zip (2.6 MB)

6

Still seeing the SSL errors, can you check your date/time on the server? make sure you also check your timezone.

if you open the command prompt what does curl https://plex.tv/api/v2/release_channels return?

Probably not related, but can you check your IP/netmask and gateway on that PC?

7

Hi.
Thank you for the help!
curl

image
image780×176 6.37 KB

date/time
image
image431×469 28.9 KB

ip/netmask
image
image480×129 3.59 KB

BR

8

You have an issue OS wide… have you seen https://support.plex.tv/articles/203841316-plex-media-server-can-t-sign-in-to-plex-account-or-be-claimed/ ?

9

Hi,
Finally managed to claim the server, not really sure what was the issue.
Basically I uninstall some old software that i was not using, maybe one of them was messing with the authentication.
Thanks for the help dbirch!.

10

Well, spoke too soon, having the same problems, again!
Same errors, can not find PMS, can not claim server.
curl https://plex.tv/api/v2/release_channels returns the same SSL errors.

11

Ok, maybe this time i got it…
Change IPV4 and IPV6 to cloudflare and could get access to server again without having to reclaim it.
I followed this instructions:

12

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