I can't login to plex on my Samsung smart TV app

Plex Players Streaming Devices
1

I was previously logged in but now I am unable to. When I go to the screen to login I am not even given the option to add my user details.
Please help

2

I have the same issue too.
(thanks to all the helpful comments, I was on my mobile at the time)
I have run this update to remove the Korean ā€˜Seasonā€™ issue, found here

Initially, I was logged into the app from the TV. I had not made any changes on my side. Then one day, I noticed it was not logged in.
With this new build, for 2011 model, I cannot login from the PLEX app on my Samsung TV ( UN46D6900 series)
I receive login failed msg.
I have 2 PMS (1 on Win XP & 1 on Win 8) these are logged in and can see one another via chrome browser on both machines.

Any ideas on what I can do to login on the Samsung TV?

thanks in advance!

3

Did either of you take the time to read the sticky posts at the top? In particular this one?

Short version - ā€œit doesnā€™t workā€ is about as likely to get meaningful help as phoning a garage and saying ā€œmy car doesnā€™t start - whatā€™s wrong with itā€.

If the app has been updated on your TV you may need to uninstall it, switch the TV off, wait a moment, switch it on again then reinstall. There is a (well documented) problem with the way the TV updates apps.

If that doesnā€™t solve your problem, remember to tell us what model of TV youā€™re using, the version number of the app, the version number of PMS (and the platform it runs on), how your TV is connected to your PMS and so on - all the information listed in that sticky.

4

I have an issue since updated Plex client from Samsung Apps to v2.002 dated 2015/05/18. I just decided to uninstall Plex client from my TV Samsung model UN46F6400. Then turn it off, plug it off the wall, wait 20 secs, plug it on, turn it on and re-install plex. The issue is still there. It ask for the pin over and over again and doesnā€™t start plex as it used to do. Hope someone helps.
On the other hand DLNA connection to the Plex server works fine.

5

Please donā€™t double post, and go and log your server in, that will fix it.

6

has anyone has found a fix to the login from smart tv problem Iā€™m a first time user
I cannot get a pin from the plex app to actived
i have a Samsung bluray player and no problem but the Samsung tv
wont sign me in

7

Same issue started for me this afternoon. Similar issue is also being reported in another thread.
(https://forums.plex.tv/discussion/177967/unable-to-connect-to-plex-account-using-samsung-plex-app-login-failed#latest)

8

@Th3Fan said:
has anyone has found a fix to the login from smart tv problem Iā€™m a first time user
I cannot get a pin from the plex app to actived
i have a Samsung bluray player and no problem but the Samsung tv
wont sign me in

If your TV is a 2010 or 2011 model look here

9

Thanks everyone and apologies for late response. I was able to get it to work in the end by deleting the app and re-installing. I did need to also re-set up the wifi for the tv and now works

10

Is there any more info to share?
Based on my previous post, Ive done this too, including powering down and no luckā€¦

11

The post is goneā€¦

1 Like
12

Itā€™s time to buy a box like a Roku for example. This post is 4 years old now and the 3rd party developer has terminated development.

@ OttoKerner can you please close this discussion

13

That was not very helpful

14

I know but it is no long supported, it was a third party app. Did you want to know, this discussion is from 4 years ago.

15

But why prevent someone to try to answer the question?
Someone might be able to help as it seems like a lot of people managed to fix this issue

17

Where did you get that information from please?

18

Hover the mouse over the time on a post top right

And closing this, since indeed very old, and things change

1 Like