I can't see my content, nor retrieve

Plex Media Server
1

Good evening,

I can’t see my content, nor retrieve it because I don’t have the option to manage my library… it just doesn’t appear in the menu, nor in settings.

If anyone knows what is going on, I would appreciate a comment.

Thanks
Pepe

2

I just create the occasional library to add some content.
I only use the clients offered for a couple of TVs, where I view the content I add with PLEX MEDIA SERVER.
The last time I added content was a month ago. Yesterday when I logged into PLEX on the TV I found the following message:

image

I immediately connected by PC to the PMS, and I found the same situation. I tried to manage my libraries but I can’t, because that option does not appear.

image

Yes, I recognize that I am not very skilled in the matter of managing the application… but until now everything has been extremely simple (for dummies).
And now I don’t know what to do. The only solution I can think of (for fools) is to perform a clean installation, which I have not yet done.

Sorry, I forgot to comment…
When I enter the application I enter with my account and with the user that I created at the time, it asks me for the password of 4 characters and accepts it.

image

I continue

image

and then the already mentioned, neither content nor possibility to access to the library management.

Thanks again and sorry for my lack of knowledge.
Pepe

3

Please see: You need to reclaim your server, but don't dare to touch the Windows Registry

1 Like
4

Good morning,

Thank you for your reply @OttoKerner.

I have done the process, but yesterday I deleted PLEX MEDIA SERVER and reinstalled it clean.

After performing the registry update process, I have started the PLEX MEDIA SERVER which I reinstalled in clean.

For now, this is the result.

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image787×635 60 KB

It stays like this for hours.

Thank you very much, best regards.
Pepe

5

See New Claiming Requirement for Windows
particularly the paragraph “What if the “Open Plex” button doesn’t claim the server or I can’t get to the UI to click it?”

1 Like
6

Good afternoon,

Thanks again for the reply @OttoKerner .
I have read the contents of the link… but the only new thing is the way to access PLEX MEDIA SERVER, I can access through the link in the taskbar. However, I have tried this access mode as well… the result is the same.
Then, I have checked the rest of the links but I don’t see any use for them… and even less if I have to enter the registry to modify keys. Curiously, I have seen processes for Mac and Linux… but not for Windows.
I have tried to enter through PLEX WEB… and it no longer asks for the 4 characters user password.

Thanks and best regards
Pepe

7

Which one?
Have you tried the method with the HTML file?

Are you running on a Windows Server edition?

1 Like
8

Yes, the one that proposes in case of problems or lack of link in the taskbar… Setup Plex in html%LOCALAPPDATA%\Plex Media Server.

The windows version is 11 PRO.

But if I go back to the beginning of the problem… I have no idea why this happens suddenly, without having done anything.

Well, now I’ve done things. Clean installation and registry modification with the proposed .reg file.

9

See if this is of any use: Plex install fix for Windows Server (Claim issue)

Do also make sure that your web browser doesn’t have any extension activated.

1 Like
10

Good afternoon,

I have been observing certain anomalies in the network configuration and malfunctioning of browsers and mail.

In the end I have opted for a clean installation of windows 11.

Now it is going great. I have even recovered my configuration with the NAS… that I gave for lost a few months ago. And I only had to go into PLEX WEB… everything reorganized itself beautifully.

Thank you very much for your attention and your time @OttoKerner , you don’t know how much I appreciate it.

Best regards and thank you very much.
Pepe

11

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